Summary
Overview
Work History
Education
Skills
Timeline
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STACEY HAYDEN

Arlington,KY

Summary

District Area Manager with a proven track record in planning and operational enhancements, recognized for driving significant improvements in efficiency. Expertise in policy development and staff management that boosts morale and productivity across teams. Consistently achieves organizational goals through strategic leadership and effective communication.

Overview

16
16
years of professional experience

Work History

Client Relationship Consultant 3

U.S. Bank
Mayfield, KY
09.2021 - Current
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner
  • Assisted customers with opening new accounts, explaining account features and benefits
  • Identified opportunities to cross-sell banking products and services to customers
  • Collaborated with team members to meet branch sales goals on a monthly basis
  • Conducted financial analysis for loan applications, assessing creditworthiness and risk factors
  • Developed strong relationships with clients through regular communication and personalized service
  • Assessed client needs and recommended appropriate financial solutions based on their goals and risk tolerance levels
  • Adhered to regulatory compliance guidelines while processing transactions to ensure the security of customers information
  • Implemented new digital banking platforms for improved efficiency in transaction processing
  • Trained new employees on bank policies, procedures, system usage, and best practices
  • Mentored junior staff members to enhance their product knowledge and sales skills
  • Investigated and resolved customer complaints or issues related to account discrepancies
  • Developed and maintained a thorough understanding in banking relations, policies, and procedures
  • Participated in ongoing training programs to stay updated on industry trends, product knowledge, and banking regulations

Division Sales Coordinator

Graceland Portable Buildings
Cunningham, KY
10.2020 - 09.2021
  • Spearheaded team-building sales meetings to inform Regional Sales Manager of changes and promote successful sales strategies.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Met with each Regional Sales Manager and Regional Dealers on monthly basis to answer questions, resolve issues and identify new strategies.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Understood and capitalized on industry trends to shape and enhance value-added solutions and strategies for new market developments.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.

District Area Manager

Advance America Cash Advance
Paducah, Kentucky
12.2008 - 03.2020
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for twelve branch locations.
  • Maximized team knowledge and productivity by effectively training, monitoring, and directing employees in application of best practices and regulatory protocols.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
  • Coached Sales Associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction rating 95%.
  • Held weekly meetings with Center Sales Managers to identify techniques to overcome sales obstacles.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Education

Associate of Arts - Business Administration and Management

Rend Lake Community College
Ina, IL
05.2005

High School Diploma -

Pinckneyville Community High School
Pinckneyville, IL
05.2002

Skills

  • Succession planning
  • Strategic planning
  • Territory and account management
  • Payroll coordination
  • Coaching and mentoring
  • Business development
  • Sales reporting
  • Team leadership
  • Problem solving

Timeline

Client Relationship Consultant 3

U.S. Bank
09.2021 - Current

Division Sales Coordinator

Graceland Portable Buildings
10.2020 - 09.2021

District Area Manager

Advance America Cash Advance
12.2008 - 03.2020

Associate of Arts - Business Administration and Management

Rend Lake Community College

High School Diploma -

Pinckneyville Community High School

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