Mary Beth Crispell
Brentwood,TN
Summary
Results-oriented sales and business development professional with a BS in Business Administration and extensive experience serving in senior sales, strategic account management and business development roles across facilities services HVAC, packaging and consumer products. Proven strength in solution selling, account growth strategy, and developing new business within complex customer environments. Proficient in CRM and business management tools, including Microsoft CRM, with a strong track record for building relationships, communicating effectively, and delivering value through a consultative sales approach. Adept at problem-solving, process improvement, and providing exceptional customer experiences. Highly collaborative with focus on team success and adaptability to changing needs. Known for effective communication, leadership, and commitment to achieving goals.
Overview
38
38
years of professional experience
Work History
Facility Services Consultant
Total Group
Nashville, TN
08.2024 - Current
- Responsible for quoting repairs to existing HVAC customers, managing existing PM accounts as well as cold calling to establish new customers.
- Closed $100,000 in new business in first 5 months.
- Established new customer with 22 locations in February 2025.
- Increased business at key accounts by $600,00 in first 4 months 2026 by selling:
- Service repairs
- Equipment replacement projects
- Expanding plumbing and electrical business
Strategic Account Manager
Lee Company
Nashville, TN
01.2021 - 08.2024
- Responsible for maintaining and growing relationships at existing top PM accounts to maintain and grow HVAC, Plumbing and Electrical business opportunities. Primary customers had multi-location businesses with central decision making.
- Managed multi-location accounts such as Bargain Hunt and TriStar hospitals.
- Bargain Hunt business grew from 5 to 47 locations in HVAC, plumbing and electrical work.
- Established value as the key point of contact for the customer resulting in business growth across multiple trades.
- Coordinated and ran quarterly business review meetings at key accounts.
Account Executive
Lewisburg Printing Company
Nashville, TN
09.2019 - 12.2020
- Responsible for establishing new sales opportunities for print business in the Nashville and surrounding area. Primarily focused on offset lithography and folding carton business. Cultivated new relationships at a key merchant (MAC Papers) in the Southeast. This resulted in $150,000 of new business.
- Managed the process internally from design concept to delivered product.
- Responsible for building the rapport and expanding the business within the new customer base.
Strategic Account Manager
Lee Company
Nashville, TN
07.2014 - 09.2019
- Built relationships at existing PM accounts to maintain and grow HVAC, Plumbing and Electrical business opportunities. Primary customers had multi-location businesses with central decision making.
- Surveyed accounts for business improvement initiative and reported findings to leadership.
- Experience pivoting and working with internal resources to collaborate on customer needs and finding solutions.
- Coordinated and ran quarterly business review meetings at key accounts.
- Won awards in 2016 for Excellence in Customer Service and 2018 for Excellence in Sales.
Sales Practice Consultant
Independent Medical Representative
Nashville, TN
01.2011 - 07.2014
- 1099 independent representative responsible for calling on physician practices in Middle TN to provide information about the services of Precision Pain Care.
Stay at Home Mother
02.2004 - 01.2011
Regional Sales Manager and Account Manager
Avery Dennison, Fasson Roll North America Division
Annapolis, MD
09.2000 - 02.2004
- Managed 4 people and 3 key accounts for the mid-Atlantic region. Won top sales award in 2002. Attended planning meetings and prepared budgets for the region. Participated on cross functional teams designed to improve services to key accounts. Planned, prepared and ran regional sales meetings. Led projects at key accounts for six sigma designed for cost reduction and product improvement.
- Responsible for $19MM territory sales plan in 2002
- Surpassed sales plan for the region in 2002. 101% vs. plan
- Increased sales at National Label $2MM in 2003
- Key Accounts included York Label, National Label and Sancoa
Account Executive
IMPAC Group
New York, New York
06.1999 - 09.2000
- Sold high end printed, plastic packaging to top consumer products companies. Increased sales by $5 million at leading customer, Colgate. Negotiated contracts, organized meetings and presentations.
Senior Sales Representative
Avery Dennison, Fasson Roll North America Division
New Castle, DE
07.1997 - 06.1999
- Managed $27 million territory in the mid-Atlantic region. Increased sales $3.5 million from 1997-1998. National sales leader for 1998. Received award for top sales performance in 1998. Account responsibilities include identifying new and competitive opportunities, coordinating product development activities, product training, strategic planning and price negotiating.
Sales Representative
Westvaco Consumer Packaging Division
Newark, DE
10.1994 - 07.1997
- Responsible for new market development in pharmaceutical industry for gravure and offset printed packaging. Heavy concentration of prospecting through phone and mail activity. Successfully established $1 million of new business with two new customers in the pharmaceutical and personal care markets. National account responsibility for $8 million territory in Liquid Packaging business unit.
Sales Representative
Delaware Importers
New Castle, DE
09.1991 - 10.1994
- Sales responsibilities included wine sales for over 300 wineries as well as Jim Beam and Seagrams products. Territory comprised of 63 restaurants and hotels and 20 retail accounts. Maintained previous years sales of over $1 million in 1993 in a declining industry.
Sales Representative
NKS Distributors
New Castle, DE
08.1988 - 08.1991
- Serviced and initiated new sales of Gallo wine products in New Castle County territory comprised of 152 accounts. Responsible for merchandising accounts, selling price points, displays, shelf position and programs as well as inventory control and writing orders on a weekly basis.
Education
BS - Business Administration
University of Delaware
Newark, DE05-1988
Skills
- Key Account Management
- Solution Provider
- Account Development Strategy
- Presentation preparation and delivery
- Excellent rapport with customers
- Cross Functional Team Leader
- Follow up oriented
- Budget Control
- Microsoft Word, Excel, Power point, CRM
- Proposals/Estimates HVAC
- Sales expertise
- Strong work ethic
Accomplishments
- Expanded HVAC service for a key commercial account from 5 to 47 locations over three years, resulting in $850,000 in new revenue.
Timeline
Facility Services Consultant
Total Group
08.2024 - Current
Strategic Account Manager
Lee Company
01.2021 - 08.2024
Account Executive
Lewisburg Printing Company
09.2019 - 12.2020
Strategic Account Manager
Lee Company
07.2014 - 09.2019
Sales Practice Consultant
Independent Medical Representative
01.2011 - 07.2014
Stay at Home Mother
02.2004 - 01.2011
Regional Sales Manager and Account Manager
Avery Dennison, Fasson Roll North America Division
09.2000 - 02.2004
Account Executive
IMPAC Group
06.1999 - 09.2000
Senior Sales Representative
Avery Dennison, Fasson Roll North America Division
07.1997 - 06.1999
Sales Representative
Westvaco Consumer Packaging Division
10.1994 - 07.1997
Sales Representative
Delaware Importers
09.1991 - 10.1994
Sales Representative
NKS Distributors
08.1988 - 08.1991
BS - Business Administration
University of Delaware