MaryBeth Espinoza
Kasson,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Assistant Director
Bright Horizons Family Solutions
09.2010 - Current
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Created and oversaw staff schedules and assignments to handle programming demands.
- Filled in for teachers in the classroom and the cook in the kitchen when there was a need.
Program Director & Teacher
Knowledge Learning Corporation
08.2001 - 09.2010
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Monitored program performance to identify areas for improvement.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Created and oversaw staff schedules and assignments to handle programming demands.
- Planned and implemented curriculum.
Waitress
Daniel's Family Restraunt
06.2000 - 12.2001
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
Child Development Associate - Child Development
Council For Professional Recognition
03.2003
High School Diploma -
Kasson-Mantorville Senior High School
Kasson, MN06.2000
Skills
- Staff Management
- Financial Management
- Recordkeeping Accuracy
- Educational Settings
- Employee Relationships
- Arranging Paperwork
- Administration and Reporting
- Scheduling and Coordination
- Employee Timesheet Processing
- Customer Experience Control
- Effective Customer Service
- Employee Performance Reviews
Timeline
Assistant Director
Bright Horizons Family Solutions
09.2010 - Current
Program Director & Teacher
Knowledge Learning Corporation
08.2001 - 09.2010
Waitress
Daniel's Family Restraunt
06.2000 - 12.2001
Child Development Associate - Child Development
Council For Professional Recognition
High School Diploma -
Kasson-Mantorville Senior High School
Similar Profiles
Mykia MobleyMykia Mobley
Business Manager at Bright Horizons Family Solutions LLCBusiness Manager at Bright Horizons Family Solutions LLC
Monica O'BrienMonica O'Brien
Managing Senior Director, Client Relations at Bright Horizons Family Solutions LLCManaging Senior Director, Client Relations at Bright Horizons Family Solutions LLC
Alice NelmsAlice Nelms
Lead Teacher at The Children's Learning Laboratory-Bright Horizons Family SolutionsLead Teacher at The Children's Learning Laboratory-Bright Horizons Family Solutions