Mary Beth Rexrode
Staunton,VA
Summary
Proven Warranty Administrator with a track record of enhancing claim accuracy and efficiency for CMA's Valley Dealerships. Excelled in organizing work and prioritizing tasks, demonstrating top-notch attention to detail and teamwork. Excellent multitasking and communication skills. Offering three years of related experience.
Overview
7
7
years of professional experience
Work History
Warranty Administrator
CMA's Valley Dealerships
08.2021 - Current
- Submitted claims for all five of CMA's Valley Dealerships including Factory and Aftermarket warranties.
- Maintained a high level of accuracy in claim submissions and ensured accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion and accuracy to reduce processing delays while working with service managers and advisors.
- Maintained thorough records of all warranty claims including PDIs, recalls and campaigns, transportation claims, and all other warrantable repairs.
- Posted payments and maintained ten Accounting schedules and provided regular reports to the service managers and controllers
Customer Representative
Tonya Sivinski State Farm Insurance Agency
03.2020 - 08.2021
- Wrote and serviced home and auto policies for new and current customers while building trust and loyalty.
- Provided expert product knowledge to customers, enabling them to make informed purchasing decisions.
- Assisted in handling auto claims and other insurance issues with empathy and professionalism.
- Educated customers about billing, payment plans and processing and support policies and procedures.
- Maintained courteous, friendly atmosphere for clients to increase overall satisfaction and customer service standards.
Customer Representative
Courtney Teague State Farm Insurance Agency
05.2017 - 01.2020
Education
Bachelor of Arts - Psychology
High Point University
High Point, NC05.2000
Skills
- Attention to Detail
- Organizing and Prioritizing Work
- Teamwork and Collaboration
- Time Management and Multitasking
- Reliability
- Adaptability and Flexibility
- Problem-solving abilities
- Excellent Communication
Timeline
Warranty Administrator
CMA's Valley Dealerships
08.2021 - Current
Customer Representative
Tonya Sivinski State Farm Insurance Agency
03.2020 - 08.2021
Customer Representative
Courtney Teague State Farm Insurance Agency
05.2017 - 01.2020
Bachelor of Arts - Psychology
High Point University
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