Mary Buckley
Operations Analyst
Richmond,VA
Summary
Adept at enhancing operational efficiency and data accuracy, my tenure at Pinnacle Group saw significant process improvements. I excel in multitasking and fostering professional relationships. My proactive approach and meticulous attention to detail have consistently ensured project success and compliance with regulatory standards, showcasing my analytical and interpersonal abilities.
Overview
10
10
years of professional experience
Work History
Operations Analyst
Pinnacle Group
08.2024 - Current
- Enhance data accuracy by meticulously validating and updating customer information in database.
- Maintains excellent communication with supporting departments such as metering, switching, customer service, forestry and local offices to ensure the most efficient scheduling and reporting for all customer and company follow-up, planned and emergency work. Manage and update estimated restoration time and causes of outages to provide customers with the most up-to-date information possible.
- Proficient in all systems and applications including Work Manager, ARCOS, Arm, TRSI, SRSI, DWWM, NMS, MIMS, Street Light outage System, Crew Manger, NJUNS.
- Review and assess inbound communications to determine the most effective course of action, ensuring timely and accurate responses in line with operational goals.
- Enter outage data in compliance with state and federal regulations, ensuring accuracy and timely reporting to meet legal and operational standards.
- Keep strong communication with key departments such as metering, switching, customer service, forestry, and local offices to improve scheduling and reporting for both planned and emergency work.
Videographer
Mary Buckley Films and Photos LLC
03.2022 - 08.2024
- Handled 25-30 weddings annually, focusing on exceptional customer service from client booking to delivery.
- Delivered polished videos on time by efficiently managing post-production tasks such as color grading, sound mixing, and visual effects creation using software such as Premiere Pro and Final Cut.
- Set up for shots according to production schedules, weather, lighting conditions and available equipment.
- Managed business operations including networking and partnerships, scheduling, invoicing, and marketing efforts.
- Filmed live events and promotional videos, capturing memorable moments for a wide array of clientele.
Groom/Exercise Rider
Two Ponds Farm
10.2019 - 07.2021
- Rode horses in training sessions and provided feedback on performance to owners.
- Maintained animal health records, treating minor injuries and reporting serious injuries to owners for consultation with veterinarians.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Operated farm equipment, groomed and tacked for clients, body clipped, and lunged horses.
Barn Manager/Rider
Mirawind Farm
01.2016 - 09.2019
- Monitored overall health and well-being of high end show horses.
- Transported horses to Hunter/Jumper shows across the US.
- Scheduled veterinary and farrier appointments, maintained up-to-date records, and administered medications recommended by vet.
Assistant Manager
Blowing Rock Equestrian Preserve
05.2015 - 09.2015
- Cleaned stalls, paddocks, and riding rings.
- Fed horses grain twice daily and supplied fresh hay regularly.
- Cleaned water buckets and troughs daily, and kept the barn swept and tidy.
- Took clients on trail rides and occasionally provided training rides on client horses.
Education
High School Diploma -
Monacan High School
Richmond, VA 06.2009 - 06.2009
Skills
- Data and analysis reporting
- Multitasking and time management
- Problem solving and critical thinking
- Proficiency in ERP & CRM Systems
- Communication and coordination
- Customer service
- Adaptability and flexibility
Timeline
Operations Analyst
Pinnacle Group
08.2024 - Current
Videographer
Mary Buckley Films and Photos LLC
03.2022 - 08.2024
Groom/Exercise Rider
Two Ponds Farm
10.2019 - 07.2021
Barn Manager/Rider
Mirawind Farm
01.2016 - 09.2019
Assistant Manager
Blowing Rock Equestrian Preserve
05.2015 - 09.2015
High School Diploma -
Monacan High School
06.2009 - 06.2009
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