Mary Williams
Richmond,TX
Summary
Results-focus stylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
24
24
years of professional experience
Work History
Stylist
Sports Clips
Richmond, TX
04.2021 - Current
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Hairstylist
Envy Salon Suites & Spa
Houston, TX
09.2013 - 04.2021
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Recorded notes for future reference about customer preferences and services delivered.
Hair Stylist/Owner/Operator
M.B. Hair Studio
Houston, TX
03.2009 - 09.2013
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Monitored current trends to understand fashions and better serve customer needs.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Hairdresser
Jamie's Hair Salon
Houston, TX
05.2000 - 03.2009
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Education
Cosmetology Education
Franklin Beauty School
Houston, TXSkills
- Product Merchandising
- Building Positive Rapport
- Customer Service
- Excellent Communication
- Attention to Detail
- Customer Consultation
- Trend Monitoring
- Teamwork and Collaboration
- Creative Thinking
- Active Listening
- Product Knowledge
Timeline
Stylist
Sports Clips
04.2021 - Current
Hairstylist
Envy Salon Suites & Spa
09.2013 - 04.2021
Hair Stylist/Owner/Operator
M.B. Hair Studio
03.2009 - 09.2013
Hairdresser
Jamie's Hair Salon
05.2000 - 03.2009
Cosmetology Education
Franklin Beauty School