Mary Carmen Castillo
La Habra,CA
Summary
Dynamic leader with a proven track record at Castillo Son's Corp, adept in operations management and staff leadership. Implemented promotional strategies and staff development, significantly enhancing customer satisfaction and sales. Skilled in POS system operation and time management, excelling in fast-paced environments. Demonstrates exceptional decision-making and marketing , driving business growth and operational efficiency. Pursuing a job in sales, where I can expand my knowledge and contribute to a growing company.
Overview
9
9
years of professional experience
Work History
Bar and Restaurant Manager
The Rodeo Cantina
La Habra, California
10.2023 - 09.2024
- Built a strong client base through effective marketing, social media and excellent customer service.
- Developed unique events and special promotions to drive sales.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes
- Demonstrated strong organizational and time management skills while managing multiple projects.
Marketing Manager's Assistant
Katrina's Urban Cantina
08.2021 - 08.2023
- Managed social media accounts for optimal audience engagement and increased online presence.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Managed social media accounts, engaging with followers and creating loyal brand community.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
Restaurant Waiter
La Casita Olvera
01.2016 - 08.2020
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Managed multiple tables simultaneously while maintaining high levels of accuracy
- Processed cash and credit card transactions accurately
- Increased sales significantly by upselling higher-end products to customers.
EMT DISPATCH
Viewpoint Ambulance
03.2016 - 05.2017
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Answered phone promptly and directed incoming calls to correct ambulance.
- Maintained confidentiality of information regarding clients and company.
Education
EMT CERTIFICATION -
West Coast EMT
Orange, CA01-2016
High School Diploma -
La Habra High School
La Habra, CA01-2015
Skills
- Small business operations
- Operations Management
- Leadership abilities
- Reliable and Responsible
- Time Management
- Decision-Making
- Sales and Marketing
- Bilingual In Spanish
Timeline
Bar and Restaurant Manager
The Rodeo Cantina
10.2023 - 09.2024
Marketing Manager's Assistant
Katrina's Urban Cantina
08.2021 - 08.2023
EMT DISPATCH
Viewpoint Ambulance
03.2016 - 05.2017
Restaurant Waiter
La Casita Olvera
01.2016 - 08.2020
EMT CERTIFICATION -
West Coast EMT
High School Diploma -
La Habra High School
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