Mary Caroline Dille
Summary
Experienced with credentialing procedures and maintaining compliance standards. Utilizes data analysis and documentation skills to ensure accurate and timely credentialing processes. Strong focus on team collaboration and consistently achieving results. Skilled in relationship building, communication, and adapting to evolving requirements. Known for reliability, empathy, and results-driven approach.
Overview
9
9
years of professional experience
Work History
Credentialing Analyst
IDEMIA
06.2018 - 11.2022
- Acquired, screened, and processed individual potential candidate information and paperwork through Microsoft Excel and Microsoft Teams in order to create and provide reports on candidates seeking access to state programs
- Conducted quality assurance checks on incoming paperwork and followed up with candidates when paperwork is not compliant with state or federal requirements
- Maintained strict adherence to all Government and State rules regarding various Vetting Requirements
- Communicated with internal and external candidates via email or phone to offer solutions to candidate questions regarding state and federal vetting processes and required paperwork
- Communicated with state and federal agencies as well as maintained communication with team members regarding shared candidates and responsibilities
Marketing Development Specialist
IDEMIA
06.2017 - 12.2018
- Created new marketing and user acquirement strategies for TSA PreCheck
- Promoted brand at music festivals across the Southeast
Admissions Office Assistant & Recruiter
UNIVERSITY OF TENNESSEE
08.2016 - 05.2017
- Created user profiles for newly admitted students and assisted college counselors by answering phone calls and questions from potential students
- Ambassador to prospective scholar athletes and their families
Customer Service Representative
O2 SLEEP APNEA CLINIC
06.2016 - 09.2016
- Communicated with various insurance agencies to cover supplies for patients
- Provided patients with the necessary supplies to their specific cases of sleep apnea
IT Help Desk, Customer Service, & Receptionist
STAFFMARK
05.2013 - 05.2014
- IT Help Desk: Medical Technology Convention
- Customer Service: International Veterinary Conference
- Receptionist: BMW, Mercedes, and MINI Cooper
Education
Bachelor of Arts - Communication, Psychology
UNIVERSITY OF TENNESSEE
Knoxville, TN05.2018
Skills
- Analytical skills
- Self-motivation
- Attention to detail
- Organizational skills
- Time management skills
- Oral communication skills
- Written communication skills
- Team support
- Project prioritization
- Proficiency in Adobe
- Proficiency in FoxIt PDF
- Proficiency in Microsoft Office Suite
- Familiarity with Google Analytics
- Familiarity with SPSS
Security Clearance
e-QIP Security Clearance
Timeline
Credentialing Analyst
IDEMIA
06.2018 - 11.2022
Marketing Development Specialist
IDEMIA
06.2017 - 12.2018
Admissions Office Assistant & Recruiter
UNIVERSITY OF TENNESSEE
08.2016 - 05.2017
Customer Service Representative
O2 SLEEP APNEA CLINIC
06.2016 - 09.2016
IT Help Desk, Customer Service, & Receptionist
STAFFMARK
05.2013 - 05.2014
Bachelor of Arts - Communication, Psychology
UNIVERSITY OF TENNESSEE
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