Mary Cate Clayton
Pendleton,SC
Overview
5
5
years of professional experience
Work History
Customer Service Lead
Griffs Farm & Home Center
Pendleton, SC
10.2022 - Current
- Demonstrates exceptional customer service skills by effectively handling customer inquiries and complaints, resulting in increased customer satisfaction and loyalty.
- Utilizes strong communication and interpersonal skills to build positive relationships with customers and resolve their issues in a timely and professional manner.
- Continuously acquiring a high level of product knowledge and industry information to accurately answer customer questions and make informed recommendations.
Customer Service/Collections/Billing Specialist
Martin Veterinary Services
Pelzer, SC
05.2021 - 08.2022
- Managed delinquent accounts and utilized effective communication skills to create payment arrangements with clients.
- Created and managed billing schedules for all clients and ensured accurate and timely invoicing.
- Identified ways to improve the collections and billing process that significantly decreased losses.
- Responded to client inquiries in a friendly and professional manner, providing information about services, pricing, and procedures.
- Maintained accurate records of client information, appointment details, and patient medical records.
- Collaborated with veterinarians and veterinary technicians to provide excellent customer service and patient care.
- Scheduled appointments for a high volume clinic and confirmed appointments by phone.
Student Worker
Clemson University Beef Farm
Clemson, SC
08.2019 - 06.2020
- Assisted in the care and management of a large herd of beef cattle, including feeding, vaccinating, castrating, branding, handling, and doctoring sick cattle.
- Monitored animal health and reported any unusual behavior or symptoms to farm management.
- Assisted in calving processes, including routine calf checks and assisting with deliveries of calves.
- Worked effectively in a team environment, learning and taking direction from farm management to complete daily tasks efficiently and effectively.
Education
Bachelor of Science - Animal & Veterinary Sciences
Clemson University
Clemson, SCSkills
- Interpersonal Skills
- Proficient Computer Skills
- Scheduling/Planning Skills
- Organized
- Creative
- Willingness to Learn
- Problem-solving
- Reliable and Trustworthy
- Photography Skills
- Equine Experience
- Beef Cattle Experience
Academic Achievements
- President’s List: Fall Semester of 2018
- Dean’s List: Fall & Spring Semesters of 2019 and 2021
- Palmetto Fellows Scholarship Recipient 2018-2021
- John C. Shelley Memorial Scholarship Recipient 2019-2020
- William W. Gaston Endowment Program Recipient 2020-2021
- Eldridge Family Annual Scholarship Recipient 2021
Volunteer Experience
St. Jude Children's Research Hospital
August 2018 - January 2020
- Worked with Tri Delta Sorority to raise awareness and funds for St. Jude Children's Research Hospital, including fundraising events and projects.
Clemson University Livestock Exhibition Techniques Teacher's Assistant
January 2020 - May 2020
- Led the lab portion of the course while under the professor's supervision.
- Created curriculum in a timely manner to ensure student's ability to properly and safely show cattle at the end of the semester.
- Monitored student's progress and graded accordingly.
- Fundraised for the exhibition show, including designing and selling t-shirts.
Timeline
Customer Service Lead
Griffs Farm & Home Center
10.2022 - Current
Customer Service/Collections/Billing Specialist
Martin Veterinary Services
05.2021 - 08.2022
Student Worker
Clemson University Beef Farm
08.2019 - 06.2020
Bachelor of Science - Animal & Veterinary Sciences
Clemson University
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