Isaiah Terrazas
Graham,North Carolina
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership and time management skills.
Overview
1
1
year of professional experience
Work History
Customer Service Lead
Food Lion
Graham, NC
11.2022 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Greeted customers and listened closely to problems described to determine solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
No Degree - Business Administration And Management
06.2028
High School Diploma -
06.2023
Skills
- Interpersonal Communications
- Customer Complaint Resolution
- Customer Relations
- Active Listening
- Effective Communication
- Sales Techniques
- Interpersonal Skills
- Time Management
- Decision Making
- Process Improvement
- Strategic Sales Knowledge
- Conflict Mediation
- Quality Control
- Customer Service Support
- Staffing Oversight
- Cash Handling
- Call Flow Maximization
- Technical Support
- Product Knowledge
Affiliations
- Football
- Fitness
- Cooking
- Investment analysis
Timeline
Customer Service Lead - Food Lion
11.2022 - Current
Alamance Community College - No Degree, Business Administration And Management
Southern Alamance Highschool - High School Diploma,