Mary Catherine (Molly) Marquette
Olathe,KS
Summary
Dynamic hospitality & corporate professional with a proven track record at Sullivan's Steakhouse, excelling in training and supervising teams in high-pressure environments. Recognized for enhancing service quality and operational efficiency, I bring a positive attitude and reliability, successfully launching new restaurants and fostering a culture of excellence.
Overview
8
8
years of professional experience
Work History
Jacks Stack "Storia" Catering & Events
Jacks Stack Fiorello's/Storia
Overland Park, KS
04.2025 - Current
- On call team serving large corporate events 100 - 600 people. L
- Display dedication to fulfilling duties as individual or team in fast-paced demanding environments.
- Proven ability to learn quickly in new situations while maintaining professional & pleaant demeanor.
Corporate Trainer/Hospitality Coordinator
Sullivan's Steakhouse
Leawood, KS
07.2018 - Current
- Hospitality Coordinator front of house supervise front door operations up to 5 hosts, hi to 700 covers.
- Float on dining room floor, perform table touches. Assist anyone, guest or server staff with issues, compliments or complaints. Resolve as 1st point of contact, if needed pass to GM team.
- Track special & problem reservation requests, Offer preactive solutions to guests, ensure executed by servers or hosts correctly/successfully. Hand off to management when needed.
- Admin duties including answering multiple line phones, scheduling interviews, orientation/training dates & some restaurant maintenance calls. Help new employees complete on boarding process within time requirements. Compile printing orders for all menus & Private Dining Marketing literature, office supplies for front of house. Schedule some routine maintenance.
- Special Events Sales & Marketing Team, promote & seek new Private Dining contracts. Tour new guests providing menu & facility options before hand off to District Special Events Coordinator if needed.
- Engage in ongoing training programs to enhance service quality and operational efficiency.
- New Restaurant Opening Team/Corporate Trainer for Rogers, AR 2023 Detroit MI 2924. Wrote new or enhanced NRO employee training materials to maintain employee attention and improve impact of training.
- Onboarding paperwork for up to 250 new hires, while promoting company culture and values.
- Conducted evaluations of employee performance with executive team provided actionable feedback for improvement while also being evaluated by executive team to assess my effectiveness in program & take actions on any individual growth suggestions.
- Successful 5 star 6 week launch of 2 new restaurants measured by several "Dinner On Us" dry runs, invitations to neighborhood retail shops, businesses & residents. Last night VIP Dinner On Us, invitations the press local celebrities & VIPs.
Corporate Trainer
Sullivan's Steakhouse
Leawood, KS
07.2018 - Current
Education
Bachelor of Science - Bachelor of Journalism & Marketing
University of Nebraska, Lincoln
Lincoln, Nebraska, NE05.2000
Additional Information
IT program management experience & additional Corporate Training experience with T-Mobile & Hallmark Cards Corp from 2005 to 2015.
Timeline
Jacks Stack "Storia" Catering & Events
Jacks Stack Fiorello's/Storia
04.2025 - Current
Corporate Trainer/Hospitality Coordinator
Sullivan's Steakhouse
07.2018 - Current
Corporate Trainer
Sullivan's Steakhouse
07.2018 - Current
Bachelor of Science - Bachelor of Journalism & Marketing
University of Nebraska, Lincoln