Mary "Colleen" Arnold
Church Hill,TN
Summary
37 years experience in customer service handling customer issues whether it be in person or on the phone, giving them confidence in a resolution for their issue (s). Following guidelines while delivering excellence, giving customer (s) the confidence in our brand & their resolve.
Working with the public is rewarding as it is not, in the end it's about being the best & doing your best.
Overview
16
16
years of professional experience
Work History
CRS BEST BUY
Citi
Johnson City, Tennessee
07.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked on the EService Pilot, helping customers gain online access.
Human Resources Manager
Food City
Church Hill, Tennessee
02.2009 - 07.2022
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Conducted drug testing
Education
High School Diploma -
Cherokee High School
Rogersville, TN05-1989
Skills
- counting & processing of current stock on hand
- scheduling of associates to meet labor demands & ensure customer satisfaction
- cash handling & processing according to the companies policies
- monitor usage of products & areas congested by customers
- organizing of daily routines to ensure accuracy & neatness
- phone skills
- training of correct policies & procedures
- availability is open
- customer service is priority
- Handle customer service issues bringing exceptional customer service
- Handling possible fraudulent calls to protect our customers identity and credit worthiness
- Mentor in training new associates
Timeline
CRS BEST BUY
Citi
07.2022 - Current
Human Resources Manager
Food City
02.2009 - 07.2022
High School Diploma -
Cherokee High School