Summary
Work History
Education
Skills
Websites
Programming Projects
Leadership Experience
Languages
Work Availability
Timeline
Hi, I’m

Tesema Erkihun

Dundalk,MD

Summary

IT professional with 4 years of experience developing and implementing security solutions in fast-paced environments. Skilled in analyzing security and mitigate risk and conduct penetration testing with a proven history of delivering exceptional risk management support. In my current job as Quality Control Associate, I am well-versed in qualitative and quantitative analysis techniques and demonstrating knowledge of scientific principles and Problem solver. Strong background in collecting and analyzing quality measures and making recommendations for process and quality improvements.

Work History

Amazon

Support IC/QA/CS
12.2020 - Current

Job overview

  • Collaborating with managers to solve problems for the Inventory Control and Quality Assurance department.
  • Doing Research to identifying, solving problems and recording accurate and up-to-date with latest data to prevent errors in processing
  • Conducting research to address shipping errors and packaging mistakes
  • Moving shipment materials to and from designated areas using lift and hand trucks
  • Maintaining standard work records 99.5 % and above for compliance audit solution and analysis purposes
  • Completing physical and virtual inventory counts information to keep records current and accurate
  • Recording findings of the inspection process, collaborating with the quality team to implement corrective actions.
  • 1+ year of leadership or management experience
  • Ability to work independently, as well as in a team environment

MARYLAND DIGITAL TRANSFORMATION CENTER
Bowie, MD

Project Assistant
01.2020 - 01.2021

Job overview

  • Developed, and tested project documentation using different technologies tools for small business partners
  • Completed multiple tasks simultaneously to optimize project completion
  • Conducted research to assist with routine tasks and special projects
  • Created and updated records and files to maintain document compliance
  • Cut research supply costs by $159.99 per device through keeping precise and diligent records of supplies used and needed in Google Sheets

Corporate & Enterprise store
Cheverly, MD

Customer Service
03.2012 - 03.2015

Job overview

  • Managing backup inventory and tracking inventory, ordering and shelf stocking, working on reports, ordering all office supplies
  • Assisting in the training of new cashiers and ensuring the quality customer service always
  • Receiving and store incoming supplies, verify quantities against invoices, and inform supervisors of stock needs and shortages
  • Working independently as well as part of a team

Education

University of Maryland Global Campus

Certificate of cyber threat hunting

Bowie State University

Bachelor of Science in Computer Technology
12.2021

Skills

  • Performed root cause analysis to identify and resolve quality issues and defects
  • Improved business process support and optimization through continuously improved toolset
  • Applied coaching techniques and tools to support managers and team members in improving performance
  • Defined problem to identify, prioritize and select alternatives
  • Counting items to ensure and maintains the company's quality standards like Cycle counts to make sure the count of inventory in matches, Simple Record Count (SRC) to count the number of specific items
  • Fixed identified issues to increase productivity and boost workflows
  • Collaborated with managers to solve problem for Inventory Control and Quality Assurance department
  • Inventory record defect rate to find defects of items
  • Doing Amnesty Research to identifying and solving problems
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing
  • Completed physical and virtual inventory counts information to keep records current and accurate
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions
  • Implemented systems for tracking and managing stock levels with accuracy and precision
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date
  • Developed inventory reports to provide management with comprehensive data on inventory levels
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
  • Maintained neat, tidy work environment in ICQA facility
  • Conducted research to address shipping errors and packaging mistakes
  • Verified orders by comparing names and quantity of items packaged with shipping documents
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs
  • Moved shipment materials to and from designated areas using lift and hand trucks
  • Maintained standard work records 995 % and above for compliance audit solution and analysis purposes

Programming Projects

  • HP-AWS -Bot-A-Thon, Customer Support -Data Processing, True, 12/01/2021, 01/31/2021, Python, Lambda function, Amazon S3 Bucket, Uploading a screen capture of the associated email and Converting the picture of the email into a text conversion via Textract storing the email address and associated serial number in a database.
  • BSU COVID-19 Symantec Security, True, 10/01/2020, 12/31/2020, mysql, Amazon Developer Console, JSON, Java, Raspberry Pi, Thermal Device, Amazon Alexa, Developed AI programs that prompt the user with questions and if the user answers correctly they will be told if they have passed or failed along with their temperature. Java Program - Imports the temperature from a file, asks the user questions, and writes the responses to a file that is sent to the database. Configured a cloud solution to connect team members to the Raspberry Pi prototype. The Skill created from the Voice Flow Creator is directly deployed to the Amazon Developer Console to have the physical Amazon Alexa execute the skill.

Leadership Experience

Society for Collegiate Leadership & Achievement, 01/01/2020, Present

learning ambassador at Amazon : conducting requested trainings others and focus on innovation and customer obsession

Languages

English
Full Professional
Amharic
Native or Bilingual
Availability
See my work availability
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friday
saturday
sunday
morning
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evening
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Timeline

Support IC/QA/CS

Amazon
12.2020 - Current

Project Assistant

MARYLAND DIGITAL TRANSFORMATION CENTER
01.2020 - 01.2021

Customer Service

Corporate & Enterprise store
03.2012 - 03.2015

University of Maryland Global Campus

Certificate of cyber threat hunting

Bowie State University

Bachelor of Science in Computer Technology

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Tesema Erkihun