Mary Danita Shultz
Rocky River,OH
Summary
My 15+ years in the airline industry has given me an extraordinary course in customer service. Dealing with a wide variety of people, domestically and internationally, I've been able to really hone my skills in effective communication, leadership and problem-solving. To me, attitude is everything and I like to share my positive energy and attitude with client's and coworkers alike. I truly enjoy being part of a professional yet warm environment where people feel welcome, comfortable and respected. The skills I learned in the airline industry have translated well into my post airline career as a Receptionist. It is where I practice those same customer service skills on a daily basis.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Revital Medical Aesthetics
Westlake , OH
01.2023 - Current
- Organized multiple events and diligently managed details to meet sales and service expectations.
- Directed customer inquiries to appropriate department personnel.
- Provide white glove customer service to all patients
- Responsible for scheduling appointments and coordinating schedules for medical providers
- Prepping exam rooms and assisting providers with turnaround time
- Responsible for monthly sales goals of membership packages, and products
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Proofread content for typo-free emails and documentation.
Administrative Coordinator
Trouvé Medspa
Beachwood, US
08.2023 - 12.2023
- Greeting clients arriving at the spa and welcoming them to the 'white glove' experience
- Offering amenities to clients and escorting them to various locations within the spa
- Answering phones and responding to client voice and emails
- Responsible for managing spa schedule with special attention to specific timing due to limited number of machines (i.e
- Sciton laser, Skinpen, Hydrafacial equipment etc)
- Preparing treatment rooms for Nurse Practitioners, ensuring cleanliness and supplies fully stocked and ready to go
- General routine tasks to tidy and maintain spa cleanliness
- Accepting product/spa supplies, stocking and logging inventory online
- Assisting customers in selecting medical grade skincare and sales of said product
- Promoting sales thru VIP club membership
- Handling payments
Veterinary Receptionist
VCA Lakewood Animal Hospital
Lakewood, US
02.2013 - 08.2023
- Performing a wide variety of clerical tasks ranging from answering calls and greeting clients to triaging medical conditions and filling prescriptions
- Responsible for faxing, filing and scanning documents as well as organizing patient/client data
- Proficient in keeping and maintaining detailed medical patient/client records
- Scheduling routine as well as emergency appointments and coordinating surgical procedure scheduling
- Knowledge of medical terminology and protocols
- Experience with inventory of pharmaceutical products and drugs as well as hospital sales of various pet supplies
International Flight Attendant
Delta Air Lines
Detroit, US
05.1995 - 02.2013
- Responsible for passenger comfort, safety and overall flight experience
- Giving professional and courteous service while managing in-flight tasks and issues ranging from meal shortages to extreme turbulence
- Responsible for knowing all onboard emergency equipment location and proper usage
- Trained and ready to perform on board CPR, proper use of a defibrillator and routine first aid
- Extensive training in self-defense, cockpit door breaches and potential terrorist threat awareness
- Ability to remain tactful and diplomatic in a sometimes stressful and challenging environment
- Compliance with all airline policy and conduct standards
- Onboard sale of meals and liquor as well as International Duty-Free sales and the inventory thereof
Education
Bachelor's degree - Education
Kent State University at Kent
Kent, OH05.1986
Skills
- CPR
- Computer literacy
- Leadership
- Inventory control
- Time management
- Medical scheduling
- Communication skills
- Sales
- Front desk
- Customer service
- Veterinary experience
- Clerical experience
- First aid
- Filing
- Medical terminology
- Medical Imaging
- Medical Records
- Medical imaging
- Translation
- Medical records
- Prioritizing patients
Certification
- AED Certification
- CPR Certification
Personal Information
Authorized To Work: US for any employer
Timeline
Administrative Coordinator
Trouvé Medspa
08.2023 - 12.2023
Administrative Assistant
Revital Medical Aesthetics
01.2023 - Current
Veterinary Receptionist
VCA Lakewood Animal Hospital
02.2013 - 08.2023
International Flight Attendant
Delta Air Lines
05.1995 - 02.2013
Bachelor's degree - Education
Kent State University at Kent