MARY DARLEEN MATIENZO
Manassas,VA
Summary
Drawing from my extensive experience in the banking industry, a proven history of providing exceptional financial services, and a steadfast dedication to nurturing client relationships, I have consistently applied a diverse skill set throughout my career. These attributes include critical thinking, collaborative expertise, adept problem-solving capabilities, and discerning judgment. I am eager in contributing my passion, skills, and unwavering commitment to an innovative, collaborative, and growth-oriented organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Teller
Wells Fargo
11.2023 - Current
- Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers;
- Complete operational activities while minimizing risks under established policies;
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization;
- Receive direction from managers and exercise judgment within defined policies and procedures;
- Escalate questions and issues to more experienced roles;
- Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions;
- Identify information and services to meet customers financial needs.
Account (Loan) Officer
Development Bank Of The Philippines
01.2013 - 09.2023
- Identified and acquired new and additional business opportunities through active marketing dealings and market scanning;
- Conducted credit counseling for prospective clients and markets standard credit facilities;
- Conducted due diligence in the processing, review, approval and implementation of loan accounts in accordance with internal, external and regulatory requirements;
- Created detailed reports analyzing potential borrowers' creditworthiness, presenting findings to management for informed decision-making purposes;
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements;
- Monitored and administered approved loan accounts and recommends preventive/remedial measures for red flag accounts and recommends preventive/remedial measures;
- Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets;
- Achieved high levels of client retention by providing exceptional service throughout the loan origination process;
- Mentored junior loan officers (Account Officer Assistants), sharing expertise and knowledge to improve overall team performance;
- Performed other related functions that may be assigned from time to time.
New Accounts Staff /Bank Teller
Development Bank Of The Philippines
08.2009 - 12.2012
- Managed high-volume transactions during banking hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Education
MBA - Management
University of The Philippines
Tacloban City, Leyte, Philippines11.2013
Bachelor of Science - Management
University of The Philippines
Tacloban City, Leyte, Philippines04.2007
Skills
- Adept in MS Office Applications (eg Word, Excel, PowerPoint, etc)
- Analytical and Critical Thinking
- Financial and Credit Analysis
- Risk Management and Problem Solving
- Sales and Customer Service experience
- Strong organizational and time management
skills - Exceptional communication and
interpersonal skills - Experience in managing accounts/projects and handling financial documents
Certification
- Embracing the Agility Mindset Webinar Public Program
- Supervisory Development Program
- Account Officers' Development Program (Modules include Basics of Accounting; Techniques of Financial Analysis; Credit Analysis and the Credit Process; Account Management; Loan Structuring, Packaging &Negotiation; and Problem Loan Prevention and Management including Legal Aspect)
- Watch and Learn: Customer Service Reset 2.0
Languages
English
Professional Working
Tagalog
Native or Bilingual
Timeline
Teller
Wells Fargo
11.2023 - Current
Account (Loan) Officer
Development Bank Of The Philippines
01.2013 - 09.2023
New Accounts Staff /Bank Teller
Development Bank Of The Philippines
08.2009 - 12.2012
MBA - Management
University of The Philippines
Bachelor of Science - Management
University of The Philippines