Overview
Summary
Work History
Education
Skills
Languages
Timeline
Generic

Marye Sue Barker

Kissimmee,FL

Overview

46
46
years of professional experience
1
1
Language

Summary

Customer Service Manager experienced in delivering exceptional service, resolving conflicts, and supporting team operations. Achieved high levels of customer satisfaction through effective communication and adaptive strategies. Focused on fostering teamwork and building relationships with diverse stakeholders in fast-paced environments.

Work History

Customer Service Manager

Winn-Dixie Stores Inc.
03.2012 - 04.2026
  • Supervised front-end operations, ensuring courteous customer interactions and prompt resolution of complaints.
  • Coordinated daily scheduling to maintain adequate coverage across customer service and checkout areas.
  • Trained cashiers and baggers on POS procedures, service standards, and loss-prevention practices.
  • Monitored cash handling procedures and reconciled registers to support accurate transactions.
  • Implemented service recovery steps to address customer concerns and improve satisfaction.
  • Communicated store policies to front-end staff, reinforcing consistency and compliance.
  • I transferred to the Dundee Winn- Dixie on 10/ 25,2025
  • Retired April 6, 2026, Store closed, Sold to Aldi's.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Manage store in the presence and absence of Store Manager and Assistant Manager

Store Manager

Big Lots Stores, Inc.
05.2007 - 03.2012
  • Managed store employees successfully in a a fast-paced environment through proactive communication and positive feedback.
  • Managed store employees successfully in a a fast-paced environment through proactive communication and positive feedback.
  • Trained supervisors and associates on customer service, register procedures, and operational expectations.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategy.
  • Improved store layout for better customer flow and product visibility, leading to an increase in average purchase size.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Assistant Store Manager & Company Trainer

Sweetbaysupermarket
01.2003 - 05.2007
  • Trained new team members on customer service standards, register procedures, and store policies.
  • Supervised daily store operations, ensuring smooth workflow across sales floor, checkout, and stocking areas.
  • Coordinated associate schedules, task assignments, and shift coverage to maintain consistent service levels.
  • Monitored inventory levels, ordering needs, and product rotation to support fresh, stocked aisles.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Enforced safety, cleanliness, and loss prevention procedures throughout front-end and back-room operations.

Company trainer of all company associates on inventory system, diversity representative,Management planning program,Business and financial reports.Oversee all store operations in the presence and absence of Store Manager, including but not limited to all departments.Inventory prep, ordering of products, scheduling , Payroll

Assistant Store Manager

Hannaford Supermarket & Pharmacy
03.2000 - 12.2003
  • Directed daily store operations, ensuring consistent customer service and compliance with company standards.
  • Supervised associates across departments, supporting scheduling, task assignment, and performance feedback.
  • Monitored inventory levels, coordinated replenishment, and reduced out-of-stock conditions.
  • Oversaw merchandising execution, maintaining planogram accuracy and clean sales floor presentation.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enforced safety, sanitation, and loss-prevention practices throughout store operations.
  • Resolved customer concerns promptly, protecting service quality and store reputation.

Store Manager

Food Lion Grocery
05.1980 - 03.2000
  • Directed daily store operations, ensuring consistent service, merchandising, and process execution.
  • Reviewed sales trends and store conditions to adjust labor, priorities, and operational focus.
  • Managed staffing schedules, hiring support, and associate development to maintain coverage and performance.
  • Monitored inventory levels, ordering, and stock rotation to reduce shortages and waste.
  • Enforced food safety, sanitation, and compliance standards across front-end and perishable departments.
  • Resolved customer concerns promptly, preserving service quality and store reputation.
  • Improved shrink control, loss prevention, and accountability through regular audits and coaching.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Education

Paramedic - Medical

Caldwell Community College And Technical Institute
Hudson, NC
08-1978

Emergency Medical Technician - Medical Technology

Wilkes Community College
Wilkesboro, NC
06-1976

High School Diploma -

Beaver Creek High School
West Jefferson, NC
05-1974

Skills

  • Customer focus
  • Issue analysis
  • Microsoft Excel expertise
  • Microsoft Excel expertise
  • Scheduling prioritization
  • Coaching guidance
  • Decision-making
  • Relationship management
  • Conflict resolution
  • Troubleshooting skills
  • Workforce training
  • Feedback delivery
  • Schedule management
  • Product knowledge
  • Customer service training
  • Conflict mediation

Languages

English
Full Professional

Timeline

Customer Service Manager

Winn-Dixie Stores Inc.
03.2012 - 04.2026

Store Manager

Big Lots Stores, Inc.
05.2007 - 03.2012

Assistant Store Manager & Company Trainer

Sweetbaysupermarket
01.2003 - 05.2007

Assistant Store Manager

Hannaford Supermarket & Pharmacy
03.2000 - 12.2003

Store Manager

Food Lion Grocery
05.1980 - 03.2000

Paramedic - Medical

Caldwell Community College And Technical Institute

Emergency Medical Technician - Medical Technology

Wilkes Community College

High School Diploma -

Beaver Creek High School