Mary Merschman
Plymouth,MA
Summary
I’m a versatile professional with experience in sales, financial services, and multimedia journalism, who enjoys working with people and solving problems. I’ve built strong relationships with clients, helped drive revenue through sales and retention efforts, and created engaging content across digital platforms. I’m comfortable balancing multiple priorities in fast-paced environments, whether that’s meeting deadlines, supporting a team, or delivering a great customer experience. I bring a mix of communication, creativity, and analytical thinking to everything I do, and I’m always looking for ways to add value and keep learning.
Overview
4
4
years of professional experience
Work History
Existing Business Analyst
Principal Financial Group
Remote
05.2024 - Current
- Partnered with sales representatives and brokers nationwide to deliver comprehensive quote support for Principal's insurance benefit products.
- Applied underwriting guidelines and product knowledge to assess risk and align plan designs with client needs.
- Customized proposals based on broker relationships and competitive carrier analysis.
Membership Services Representative
Washington Commanders
Washington, DC
12.2023 - 05.2024
- Managed and grew a portfolio of season ticket member accounts, driving high renewal and retention rates.
- Served as primary point of contact, delivering personalized service and building long-term client relationships.
- Executed proactive outreach strategies (phone, email, text) to engage clients, share updates, and enhance overall experience.
Inside Sales Representative
Washington Commanders
Washington, DC
06.2023 - 12.2023
- Generated new revenue by proactively contacting current, past, and prospective customers to sell season tickets, group packages, and/or premium suite products.
- Built and nurtured customer relationships to support long-term retention and repeat business.
- Consistently met or exceeded performance metrics, including call volume and sales targets.
Multimedia Journalist Intern
KWQC - Gray Media Group
Davenport, IA
06.2022 - 05.2023
- Researched, reported, and produced multimedia news stories across digital, video, and social media platforms.
- Shot and edited video and audio using tools such as Adobe Premiere Pro and Photoshop.
- Managed and created social media content to increase audience reach and engagement.
Education
Bachelor of Science - Digital Communications And Multimedia
University of Iowa
Iowa City, IA05-2023
Skills
- Project management
- Quality assurance
- Verbal and written communication
- Client relationship management
- Market research
- Team collaboration
- Digital photography
- Video editing
- Graphic design
- Web content creation
- Customer service
- Interpersonal communication
Timeline
Existing Business Analyst
Principal Financial Group
05.2024 - Current
Membership Services Representative
Washington Commanders
12.2023 - 05.2024
Inside Sales Representative
Washington Commanders
06.2023 - 12.2023
Multimedia Journalist Intern
KWQC - Gray Media Group
06.2022 - 05.2023
Bachelor of Science - Digital Communications And Multimedia
University of Iowa
Accomplishments and Honors
University of Iowa Dean’s List: Academic recognition Spring 2021, Fall 2021, Spring 2022.