Renato Alvares Baena
Greater Montreal Metropolitan Area,QC
Summary
I'm a professional who likes to create a good team atmosphere in order to generate an environment of initiative. This reflects my entrepreneurial attitude. Contributing to develop the professional skills within my team to help them grow professionally is my favourite management task. I always prepare myself to face the challenges created by a strong and complex competitive environment. I like to work on projects where creativity must be the rule of the game in order to overpass customer expectations. Therefore, the challenges of meeting deadlines motivate me. As I see both personal and professional life as a continuous chain of exciting challenges, I like to analyse and to structure complex matters before accurately solving them. Deadlines are to me more motivating than threatening. There are also principles with which I am always committed to: safety and ethics. Customer delight and quality control belong to my daily challenges and I like to keep showing my team the importance of these topics for the good long-term management of the company. I am a dynamic and motivated individual who likes to learn on a wide range of domains. Je suis un coordinateur qui aime créer une bonne ambiance d'équipe afin de générer un environnement d'initiative. Cela reflète mon attitude entrepreneuriale. Contribuer à développer les compétences professionnelles au sein de mon équipe pour les aider à grandir professionnellement est ma tâche de gestion préférée. Je me prépare toujours à faire face aux défis créés par un environnement concurrentiel fort et complexe.
Professional with comprehensive expertise in field operations, prepared for leadership and oversight responsibilities. Proven ability to drive team collaboration and adapt to dynamic environments. Skilled in project management, conflict resolution, and resource allocation. Valued for reliability, communication, and achieving targeted outcomes.
Overview
23
23
years of professional experience
Work History
Field Supervisor - Existing Installations
Schindler Elevator Corporation
07.2020 - Current
- I'm responsible for managing existing installation operational activities by conforming to customer and company requirements related to safety, cost improvement and customer satisfaction in support of branch objectives with responsibility for managing, coaching and training field employees and health and safety requirements
- Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision
- Ensure exceptional quality standards, training and performance of field personnel
- Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
- Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting the workforce to a minimum level and meeting and or exceeding customer requirements
- Coach hourly field employees Company's methods of quality, productivity and safety
- Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
- Review of time tickets for accuracy and maintain vacation schedules
- Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity
- Manage/support all service work in area of responsibility within framework of financial budget
- Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety
- Implement route management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level
- Provide technical support to Sales and Field employees
- Ensure ISO compliance
EI Coordinator
Schindler Elevator Corporation
02.2020 - 06.2020
- Responsible for assisting the Service Manager / Branch Manager / Regional Vice President, Service Supervisors with the service/maintenance departments and ensures that files are maintained, and assists with reporting, invoicing and activity coordination
- Assist with the development and coordination of field activities with Field Supervisor
- Work with customers including property managers, architects and other trades to determine needs and respond to inquiries
- Examine technical specifications to determine material and parts required for repair and modernization, and place orders accordingly
- Manage administration and ordering of parts, supplies and permits
- Track and maintain inventory records of maintenance and repair parts
- Assist with field visitations to assess readiness/progression of site conditions for repair and modernization activities
- Schedule planned repairs with customers
- Issue submissions and arrange inspections with local elevating devices branch
- Create and maintain MS Projects Schedules for modernization jobs
Operator of Production - Opérateur de production
IPEX Group of Companies
08.2018 - 12.2019
New Installation Coordinator - Coordonnateur des Nouvelles Installations
Schindler Group
03.2010 - 01.2018
- Providing advice to suppliers, leading and coordinating staff to organize all aspects of operating new facilities
- Maintaining cordial relations with clients, consultants, inspection personnel and others related to the business activity
- Reviewing contracts, pre-installation, initial installation, closing and execution of meeting projects
- Supervising manual labor, subcontractors, materials, installations and equipment to ensure that the work is carried out according to the project plan and in the most efficient way possible
- Assisting in the preparation of the installation site and send the project on time to the customer, with the requirements and variations defined by the customer
- Supervising all field requirements, delays, changes or other important events affecting the work schedule
Field Technician
Elevadores Atlas Schindler
03.2008 - 02.2010
- Company Overview: (Brazil)
- Responsible for the commissioning of elevators in new installations and realization of the Schindler Acceptance and Inspection Standards (SAIS); Performing tests of new elevators under strict criteria - where more than 300 physical items are tested (including drop, speed and nominal load test)
- Certification and commissioning of service elevators ensuring all technical aspects of customer specification and requirements of the new installation - (Lifts - S300L, S500L, S3x00, S5300 and S5500)
- (Brazil)
Business Intelligence Consultant
Nexcode Systems
10.2007 - 02.2008
- Gathering market information about potential customers and approach those customers
- Understanding client needs and develop project costs
- Assisting installation team to ensure proper implementation of the contract and ensuring a smooth operation of the service
- Recovering from outstanding bills
Technical Budget - Budget Technique
Cydak
07.2005 - 09.2007
- Responsible for generating business, project execution and final delivery of projects to clients
- Responsible for improving the quality of customer service
- In charge of completing all documents associated with the sales order, clarification of technical data, legal documents and submitting them to clients within the deadline
- Meet profit targets, operating in the agreed cost range
Mechanic - Mécanicien
MAB
03.2003 - 07.2005
- Responsible for perform maintenance services of Die-cutting machines, hot foil stamping machines, folding-gluing machines and carton web-fed converting machines
- Resolving equipment problems and carrying out preventive and / or corrective actions
- Reporting malfunctions, reminders and requests from customers
- Ensuring that all work processes comply with quality, environmental and safety procedures and requirements
- Providing immediate feedback on technical problems
- Ensuring that machines are serviced or repaired in accordance with the local safety and Bobst standards
Architecture Intern - l'architecture interne
Fukuoka Arquitetura e Construção
02.2002 - 02.2003
Education
MBA - Economics And Business Management
BSP - Business School São Paulo
Brazil12.2014
Mechatronics Technologist - Automation And Robotics.
SENAI University of Mechatronic Technology
Brazil12.2005
Mechatronics Technician - Industrial Technology/Technician
ETE Jorge Street
Brazil12.2001
Skills
- Business Strategy
- Customer Service
- Project Management
- Sales Management
- Operational Management
- Continuous Improvement
- Field operations
- Schedule coordination
- Operations planning
- Task delegation
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Achieved compliance by completing 100% with accuracy and efficiency in 2020, 2021, 2023 and 2024 and the best C1 (financial result in 2021 and 2023)..
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Awards
- VALEU., Elevadores Atlas Schindler Ltda., 01/01/15, Destaque com
- Melhor resultado físico e financeiro do Ano de 2014 da Regional NSP (São Paulo Capital).
Languages
Portuguese
Native or Bilingual
French
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Interests
- I enjoy helping others and giving back to the community
- Volunteer Travel
- Volunteering
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Field Supervisor - Existing Installations
Schindler Elevator Corporation
07.2020 - Current
EI Coordinator
Schindler Elevator Corporation
02.2020 - 06.2020
Operator of Production - Opérateur de production
IPEX Group of Companies
08.2018 - 12.2019
New Installation Coordinator - Coordonnateur des Nouvelles Installations
Schindler Group
03.2010 - 01.2018
Field Technician
Elevadores Atlas Schindler
03.2008 - 02.2010
Business Intelligence Consultant
Nexcode Systems
10.2007 - 02.2008
Technical Budget - Budget Technique
Cydak
07.2005 - 09.2007
Mechanic - Mécanicien
MAB
03.2003 - 07.2005
Architecture Intern - l'architecture interne
Fukuoka Arquitetura e Construção
02.2002 - 02.2003
MBA - Economics And Business Management
BSP - Business School São Paulo
Mechatronics Technologist - Automation And Robotics.
SENAI University of Mechatronic Technology
Mechatronics Technician - Industrial Technology/Technician
ETE Jorge Street
Similar Profiles
Nathaniel YantisNathaniel Yantis
Service Adjuster EI at SCHINDLER ELEVATOR CORPORATIONService Adjuster EI at SCHINDLER ELEVATOR CORPORATION
Nick ReggiardoNick Reggiardo
Service Superintendent at SCHINDLER ELEVATOR CORPORATIONService Superintendent at SCHINDLER ELEVATOR CORPORATION
Scott SouthScott South
Modernization Superintendent at Schindler Elevator CorporationModernization Superintendent at Schindler Elevator Corporation