Aaron Williams
Mansfield,TX
Summary
To join a Loss Prevention team of professionals in a company with a commitment to excellence.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Field supervisor, Loss Prevention Store Detective
Metro 1 LPSSD
Dallas-Fort Worth, TX
10.2021 - Current
- Plain clothes store detective assigned to Organized retail crime task force. Top performer in recovered merchandise for consecutive months
- Supervised operations across multiple locations in Texas and Oklahoma, evaluated guard performance and strengthened client relationships.
- Monitored field work to ensure safety compliance and adherence to jobsite standards.
- Trained new employees on Metro 1 LPSSD procedures and expectations
- Documented field activity, incidents, and shift reports for Metro 1 LPSD
- Resolved field issues and provided real-time support to enhance team performance.
Customer Service Representative
Arise platform
Arlington, TX
06.2020 - Current
- Serviced clients including Home Depot, Turbo Tax, Comcast, and provided high-quality customer support. Assisted clients with inquiries and resolved issues.
- Managed inbound customer calls through Arise platform client support systems.
- Resolved account inquiries using knowledge base and CRM tools.
- Documented customer interactions in ticketing and case management systems.
Support manager Fresh
Walmart
Grand Prairie, TX
04.2016 - 02.2020
- Drove sales through effective merchandising presentation.
- Models, enforces, and provides guidance and direction to associates on proper customer service techniques to ensure customer needs are successfully resolved.
- Models, enforces, and provides guidance and direction to associates on proper customer service techniques to ensure customer needs are successfully resolved.
- Ensured compliance with regulatory, company, and legal policies by analyzing reports, developing action plans, and guiding execution of company programs and strategic initiatives.
Assistant Manager Hardlines-Major Appliances
Sears Holdings Corporation
09.2015 - 04.2016
- Oversaw sales of electronics and appliances
- Oversaw sales of electronics and appliances, driving revenue through strategic product placement and customer engagement.
- Trained staff on POS procedures and cash handling.
- Managed associate schedules and breaks to ensure adequate staffing
- Trained staff on POS procedures and cash handling, enhancing transaction accuracy and improving customer service experience.
Asset Protection Manager-Assistant store manager
Wal-Mart Neighborhood Markets
03.2010 - 08.2015
- Assisted in managing daily operations of the store, ensuring efficiency and customer satisfaction.
- Managed asset protection strategies to reduce loss and enhance store security.
- Lead Investigation and case development of internal theft, and Organized Retail Theft in multiple locations. Provide effective communication with multi jurisdictional law enforcement agencies and District Attorney's office.
- Oversees daily activities of Loss prevention associates ensuring that all state, local and company policies are followed. Providing development and training on proper surveillance and apprehension techniques through daily follow-up and accountability.
- Led investigations and case development for internal and organized retail theft across multiple locations, coordinating effectively with multi-jurisdictional law enforcement and District Attorney's office.
- Executed daily controls at store level through regular tours, identifying root causes of shrink and implementing action plans with training for operators to maximize profit.
- Accomplishments: APM of the year, Lowest accident cost of market, Largest accident reduction market, D-FW ORC task force
Store Manager
Radio Shack
Fort Worth, TX
01.2009 - 02.2010
- Maximize sales and profit through associate development, mentoring and feedback.
- Develop high performance standards, through constant supervision, feedback, and accountability of associates.
- Oversee daily store operations and ensure accuracy through report analysis and follow up.
- Recruiting, hiring, and training a dynamic sales team.
- Manage inventory through consistent documentation, physical counts, and accountability.
- Accomplishments: SM of the quarter, Regional profit increase award, 2 promotions to higher volume stores, New SM training manager.
- Supervised store security system to protect assets and ensure safety.
- Excelled in fast-paced customer service settings
Sales
Vandergriff Toyota
08.2008 - 11.2008
- Assist prospective customers with the purchase of new and pre-owned vehicles
- Showcased vehicles with detailed information, fostering informed decision-making.
- Present vehicles in a professional and informative manner.
- Follow up with all customers sold or unsold to ensure customer satisfaction
- Conducted follow-ups with all customers, sold or unsold, to maintain high levels of customer satisfaction and address any concerns.
Assistant Manager/Manager
Walmart
Garland, TX
08.1998 - 08.2008
- Facilitated team collaboration to meet store goals
- Managed inventory across multiple departments
- Oversaw inventory management across multiple departments
Education
Diploma -
Windsor Locks High School
Windsor LocksSkills
- Loss Prevention
- Asset protection manager (5 years)
- Surveillance
- Incident reporting
- Loss investigations
- Retail crime management
- Shrink management
- Security
- Operations management (10 years)
- Multi-site management
- Field operations
- Operational oversight
- Operational planning
- Budgeting
- Profit & Loss
- Inventory management
- Inventory Control
- Quality Assurance
- Project Management
- Process Improvement
- Talent acquisition
- Store management
- Retail Management
- Retail sales
- Client relations
- Client engagement
- Safety audits
- Regulatory compliance
- Business strategy
- Strategic planning
- Performance assessment
- Employee scheduling
- Task delegation
- Staff training
- Employee supervision
- Mentoring
- Team leadership
- Schedule coordination
- Schedule planning
- Progress reporting
- Problem solving
- Conflict resolution
- Effective communication
- Teamwork
- Cross-functional teamwork
- Surveillance oversight
- Military Police experience
- Recordkeeping
- Key account management
- Task delegation
- Performance assessment
- Employee supervision
- Staff development
- Operational oversight
- Client engagement
- Teamwork
- Cross-functional teamwork
- Recordkeeping
Personal Information
- Title: Loss Prevention Store Detective
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- Texas Private Security License, # 01191850
- November 2021 to November 2023
- Texas state Level 2 security license # 01191850
Military Service
- Title: Loss Prevention Store Detective
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Field supervisor, Loss Prevention Store Detective
Metro 1 LPSSD
10.2021 - Current
Customer Service Representative
Arise platform
06.2020 - Current
Support manager Fresh
Walmart
04.2016 - 02.2020
Assistant Manager Hardlines-Major Appliances
Sears Holdings Corporation
09.2015 - 04.2016
Asset Protection Manager-Assistant store manager
Wal-Mart Neighborhood Markets
03.2010 - 08.2015
Store Manager
Radio Shack
01.2009 - 02.2010
Sales
Vandergriff Toyota
08.2008 - 11.2008
Assistant Manager/Manager
Walmart
08.1998 - 08.2008
Diploma -
Windsor Locks High School