Ryan Sullivan
Hollywood
Summary
Fast learning professional with just under three years of experience providing levels of customer service that go above and beyond expectations. Capable of highly effective time management and task allocation among peers. Substantial understanding of technology and technological applications including certifications in Microsoft Word and Microsoft Powerpoint. Over two years of Loss Prevention experience, resulting in thousands of dollars worth of shrink being prevented both internally and externally.
Resourceful Loss Prevention Detective known for high productivity and efficient completion of tasks. Specialize in surveillance techniques, theft prevention strategies, and evidence gathering. Skills include conflict resolution, critical thinking, and communication. Excel in using these soft skills to effectively manage challenging situations and collaborate with law enforcement for successful case resolutions.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Loss Prevention Detective
TJ Maxx
Pembroke Pines
11.2023 - Current
- Completed comprehensive training in all areas of retail loss prevention and participated in over 100 theft apprehension attempts during a two-year period.
- Conducted internal investigations that identified and resolved thousands of dollars in shrink, while collaborating closely with cashiers, management, and fellow loss prevention staff to strengthen store security efforts.
- Assisted with store audits and inventory, identified and reported safety hazards, coordinated with law enforcement on external theft cases, and led informational meetings with store teams to promote loss prevention awareness and best practices.
Shift Lead
Walgreens
Pembroke Pines
10.2022 - 08.2023
- Received promotion from the previously mentioned job title, resulting in gaining new responsibilities while still maintaining previous responsibilities at a high level. These new responsibilities are primarily geared towards store management.
- Monitored monetary transactions within the establishment, including counting the safe, ensuring that registers had the proper amount of bills in the drawer, and working with Brinks to efficiently have money sent to the bank.
- Delegated tasks among individuals in a fashion that used time in an efficient manner, allowing the most possible work to get done in a shift.
- Maintained a professional relationship with outside vendors and clients.
- Gained experience on the intricacies behind the scenes on what it takes to run and manage an establishment.
Customer Service Associate
Walgreens
Pembroke Pines
09.2020 - 10.2022
- Responsible for providing excellent customer service to hundreds of individuals every day in a surplus of departments with excellent efficiency.
- Received promotion to allow working in a Pharmacy setting, thus allowing more knowledge to be gained and experience in customer service in a brand new environment.
- Processed a high number of transactions in a timely manner on a day to day basis.
- Provided accurate information on products including what they can be used for, active ingredients, and location in the establishment for everything from food to OTC products.
- Maintained cleanliness of the establishment from top to bottom.
Education
High School Diploma -
Charles W. Flanagan High School
Pembroke PinesSkills
- Time Management
- Multitasking
- Microsoft Word
- Microsoft PowerPoint
- Problem Resolution
- Positive Attitude
- Customer Service
- Early Childhood Development
- Technology Proficiency
- Listening Skills
- Fast Learning
- Loss Prevention
- Theft Investigation
- Shrink Reduction
- CCTV Monitoring
- Apprehension Procedures
- Theft Detection
- Audit Support
Timeline
Loss Prevention Detective
TJ Maxx
11.2023 - Current
Shift Lead
Walgreens
10.2022 - 08.2023
Customer Service Associate
Walgreens
09.2020 - 10.2022
High School Diploma -
Charles W. Flanagan High School