Philip Joseph Hahn
Brooklyn
Summary
Dynamic Loss Prevention Detective with extensive experience at Marshalls, excelling in surveillance techniques and data analysis. Proven track record in reducing theft through effective communication and teamwork. Skilled in implementing innovative security systems, enhancing asset protection, and conducting thorough investigations, ensuring a safe shopping environment for customers and staff alike.
Overview
11
11
years of professional experience
Work History
Loss Prevention Detective
Marshalls
Brooklyn
08.2024 - Current
- Monitored store premises for suspicious activities and potential theft.
- Trained new employees on loss prevention policies and procedures.
- Reviewed security footage to identify potential shoplifters and criminal behavior.
- Monitored customers' activities in the store to detect signs of attempted theft.
- Enforced company policies related to loss prevention.
- Patrolled store premises to ensure safety of staff and customers.
- Maintained detailed records of all investigations, apprehensions, and other activities related to loss prevention.
- Analyzed data from security systems, such as RFID analyzers, to identify patterns in criminal activity.
- Implemented new technologies such as RFID tags or biometric scanners into existing security processes.
- Identified, investigated and resolved internal and external theft and fraud.
- Prepared detailed incident reports following any theft.
Loss Prevention Customer Service Associate
TJX/Marshalls
Brooklyn
01.2024 - 08.2024
- Provide customer service by giving directions and advice on product selection.
- Reporting known thefts.
- Recovering merchandise from potential theft.
- Provided witness statements for apprehensions.
- Provided alert signals to store detectives.
Store Associate
TJX Marshalls
Brooklyn
09.2023 - 01.2024
- Maintained cleanliness and organization of the sales floor and stock areas.
- Received, unpacked, and stocked merchandise on shelves and displays.
- Resolved customer inquiries and complaints with prompt and friendly service.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Assisted customers with product selection, pricing and availability.
Installation Merchandiser
Hallmark Cards Inc
Queens
02.2015 - 04.2019
- Resets and installations.
- Organized product displays to enhance customer engagement and brand visibility.
- Assisted in training new team members on merchandising strategies and brand guidelines.
- Managed visual presentations to align with seasonal promotions and marketing campaigns.
- Maintained a clean and organized work environment at all times.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Communicated and coordinated planogram execution with store management.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Education
High School Diploma -
William E. Grady Technical H.S.
Brooklyn, NY06-2006
Skills
- Surveillance techniques
- Attention to detail
- Effective communication
- Team collaboration
- Data analysis
- Video monitoring
- Asset protection
- Investigative skills
- Internal investigations
- External investigations
- Physical security
- External theft prevention
- Surveillance
- Shoplifting deterrence
- Teamwork
- Team building
- Critical thinking
- Problem-solving abilities
- Incident reporting
- Fraud detection
- Security systems analysis
- Loss prevention
- Time management abilities
- Self motivation
- Plain-clothes surveillance
Timeline
Loss Prevention Detective
Marshalls
08.2024 - Current
Loss Prevention Customer Service Associate
TJX/Marshalls
01.2024 - 08.2024
Store Associate
TJX Marshalls
09.2023 - 01.2024
Installation Merchandiser
Hallmark Cards Inc
02.2015 - 04.2019
High School Diploma -
William E. Grady Technical H.S.