Maryelle Walker-Owens
Warner Robins,GA
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Target
03.2023 - Current
- Company Overview: Remote
- Resolved customer issues through phone, email, and chat, ensuring a high rate of successful resolution.
- Maintained over 90% adherence by promptly addressing concerns, minimizing escalations, and accurately documenting interactions.
- Contributed to the creation of new training materials by identifying common customer issues and sharing feedback with cross-functional teams.
- Remote
Mail Carrier
USPS
Warner Robins, USA
09.2021 - 03.2023
- Delivers mail and packages to residential and business addresses along designated routes, ensuring timely and accurate distribution while maintaining a high level of customer service.
Server
Texas Roadhouse
03.2019 - 08.2021
- Processed various payment methods, including credit cards, checks, gift cards, and coupons, ensuring accuracy and efficiency in transactions.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming and hygienic environment for guests.
- Collaborated in the development and implementation of new procedures aimed at enhancing client satisfaction and quality service delivery.
Shift Leader
Little Mexico
09.2015 - 02.2019
- Ensured high standards of operation during high-volume periods by adhering to health regulations and customer service guidelines.
- Fostered effective communication and collaboration among team members and management.
- Promoted to train new servers due to strong attention to detail and commitment to customer satisfaction.
Education
Alvin High School
Skills
- Problem Solving
- Zen-Desk
- Salesforce
- Microsoft Teams
- Microsoft Office
- Google Meet
- Customer Relationship Management
- CRM Software
- Working Efficiently in a Remote Setting
- CRM software
- Data entry
Timeline
Customer Service Specialist
Target
03.2023 - Current
Mail Carrier
USPS
09.2021 - 03.2023
Server
Texas Roadhouse
03.2019 - 08.2021
Shift Leader
Little Mexico
09.2015 - 02.2019
Alvin High School
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