Maryellen Kerwin-Reynolds
Patient Coordinator
Kunkletown,Pennsylvania
Summary
Dependable Patient Coordinator, serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
12
12
years of professional experience
Work History
Patient Coordinator
Pococno Eye Associates
03.2022 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Greeted and assisted patients with check-in procedures.
- Worked with patients to schedule tests and procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Engaged with patients to provide critical information.
- Followed document protocols to safeguard confidentiality of patient records.
- Delivered support to medical staff in completion of patient paperwork.
- Delivered excellent patient experiences and direct care.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Organized patient records and database to facilitate information storage and retrieval.
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Personal Care Associate
Bright Star Home Health
09.2022 - 03.2023
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Completed regular check-ins and progress report for each client.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Sales Associate
Walmart
10.2010 - 06.2014
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Developed strong rapport with customers and created positive impression of business.
- Processed payments and provided receipts to establish proof of transaction.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Certificate - Medical Specialist With B/C
02.2011
Skills
- Medical Terminology
- Insurance Practices
- Patient Care and Education
- Patient Registration
- Patient Flow Coordination
- Strategic Networking
- Program Oversight
- Process Improvement
- Case Management
- Electronic Records Management
- Time Management
- Verbal and Written Communication
- Database Coordination
- Customer Service
- Quality Assurance
- Patient Rapport
- Administrative Supervision
- Attention to Detail
- Benefits Explanations
- Professional Relationships
- Multi-Line Telephone Systems
- Office Supplies and Inventory
- Strategic Planning
- Patient Records Management
- Patient Health Information Access
- Critical Thinking Skills
- Reminder Calls
- HIPAA Regulations
- Outbound Calling
- Appointment Confirmation
- Answering Questions
- Multitasking Abilities
- Organizational Skills
- Call Transfers
- Interpreting Physician Orders
- Medical Filing
- Recording Histories
- Punctual and Hardworking
- Explaining Patient Benefits
- Reliability and Dedication
- Collection Management
- Coordinate Referrals
- Educate Patients
- Medical History Documentation
- Payment Calculation
- Organization and Time Management
- Scheduling
- Documentation
- Organizational Skills
- Call Transfers
- Interpreting Physician Orders
- Medical Filing
- Recording Histories
- Punctual and Hardworking
- Explaining Patient Benefits
- Reliability and Dedication
- Collection Management
- Coordinate Referrals
- Educate Patients
- Medical History Documentation
- Payment Calculation
- Organization and Time Management
- Scheduling
- Documentation
- Organizational Skills
- Call Transfers
- Interpreting Physician Orders
- Medical Filing
- Recording Histories
- Punctual and Hardworking
- Explaining Patient Benefits
- Reliability and Dedication
- Collection Management
- Coordinate Referrals
- Educate Patients
- Medical History Documentation
- Payment Calculation
- Organization and Time Management
- Scheduling
- Documentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Care Associate - Bright Star Home Health
09.2022 - 03.2023
Patient Coordinator - Pococno Eye Associates
03.2022 - Current
Sales Associate - Walmart
10.2010 - 06.2014
Rutgers, The State University of New Jersey - Certificate, Medical Specialist With B/C
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