Mary Ellen Quigley
Benicia,CA
Summary
Dynamic, self-motivated operations and business leader with extensive experience driving growth for companies in the restaurant business. Recognized leader in developing relationships and generating strong partnerships at all levels of Franchise Organizations. Demonstrated expertise in systems and procedures that drive sustainable sales and profit margins. Results-oriented, decisive leader with proven success in providing direction to drive productivity, reduce costs while helping to spearhead operations improvements.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Area Director; Training and Development
Apple American Group/Flynn Group
Northern CA
05.2019 - 02.2024
- Provide leadership and guidance for 5 Applebee's locations
- Develop and Certify Training locations
- Management Development for 29 locations
- Developed 3 Area Directors
- Created training materials and processes for improvement
- Sales growth consistent over term of leadership
- Communicate and coach on guest metric results for 29 locations.
Manager of Systems, Training, and Development
Apple Cal LLC/SSCP Management
Benicia, CA
12.2018 - 04.2019
- Role the same as the Apple by the Bay, ownership transition in December 2018
Manager of Systems, Training, and Development
Apple by the Bay- Applebee's
San Jose, CA
05.2017 - 12.2018
- Provide leadership and guidance through the implementation and follow up of proven systems/training to improve overall operations
- Implementation of, and accountability for, management training and ongoing development Operations excellence coaching, leadership, and accountability
- Create a positive culture through leadership, training, systems, accountability and ownership Raised the metrics positive including Sales, Guest Feedback, Cost Controls, Turnover, Franchisor Assessments, Retention, and overall profitability
Franchise Area Director
Applebee's Services, Inc
Kansas City, MO
01.2000 - 01.2017
- Operations expert in Food and Beverage, Food Safety, People Development and Training Supported 20+ Franchise Organizations
- Influenced Franchise Senior Leadership with implementation of franchisor goals and initiatives Supported 30 new Franchise Restaurant Openings
- Franchise Area Director of the Year in 2005 Nominated for Franchise Area Director of the Year 2004, 2006, and 2009
- West Franchise Area Director of the Year 2011
- Coordinated Roll out meetings of new products and initiatives with Franchise Groups Mentor for many new Franchise Area Directors
- Written communication to Senior Franchise Leadership on recommendations to improve Operational Performance
- Conducted Business Planning Meetings with Franchise Organizations
Executive Training General Manager
Applebee's International, Inc.
St. Louis, MO
01.1997 - 01.2000
- Managed all aspects of restaurant operations, hiring, training, sales growth, cost controls, hospitality, sanitation and food quality assurance
- Trained and developed managers for the entire St Louis market
- General Manager of designated 'test' restaurant for the Applebee's system; testing new menu items, food safety practices, and training materials.
General Manager (GM)
Applebee's
St. Louis, MO
01.1994 - 01.1997
- Managed all aspects of restaurant operations, sales growth, P&L, hiring, training and new product development
- Instrumental in driving the turnaround of a declining unit resulting in increased profitability by more than 7%
Education
AAS - Criminal Justice
St. Louis Community College
Business and Psychology -
University of Missouri-St. Louis
Skills
- Microsoft Office
- Brand Awareness
- Leadership
- Analytical Thinking
- Training & Development
- Relationship Building
- Best Practices Implementation
- Operations Analysis
- Business Planning
- Problem-Solving
- Subject Matter Expert
- Integrity and Honesty
Certification
Serv Safe Certified
Timeline
Area Director; Training and Development
Apple American Group/Flynn Group
05.2019 - 02.2024
Manager of Systems, Training, and Development
Apple Cal LLC/SSCP Management
12.2018 - 04.2019
Manager of Systems, Training, and Development
Apple by the Bay- Applebee's
05.2017 - 12.2018
Franchise Area Director
Applebee's Services, Inc
01.2000 - 01.2017
Executive Training General Manager
Applebee's International, Inc.
01.1997 - 01.2000
General Manager (GM)
Applebee's
01.1994 - 01.1997
AAS - Criminal Justice
St. Louis Community College
Business and Psychology -
University of Missouri-St. Louis
Serv Safe Certified
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