Maryfrances Castellano
Bristol,CT
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant
Bristol Hospital Multi-Specialty Group
Bristol, Connecticut
07.2022 - Current
- Recorded patient histories and vital signs accurately during visits.
- Prepared and maintained examination rooms for optimal patient care.
- Ensured accuracy of medical records through filing, charting, transcription, and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Managed prior authorization requests for various medical services and medications.
- Evaluated clinical documentation for compliance with insurance guidelines.
- Oversaw inventory of medical supplies and equipment to support daily operations.
Medical Assistant Trainer
Pulse4Pulse
Middlebury, CT
06.2019 - 07.2022
- Supervised and trained medical assistants, enhancing team skills and improving patient care quality.
- Interviewed and engaged patients to gather comprehensive medical histories, chief complaints, and vital signs, facilitating accurate assessments.
- Performed insurance verification and pre-certification, ensuring coverage and reducing patient wait times.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
Childcare Center Director
Little Bethel Childcare LLC
Waterbury, CT
10.2015 - 06.2019
- Hired and mentored qualified childcare staff to enhance team performance and care quality.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Educated parents on center policies, regulations, fees and curriculum to foster transparency and engagement.
- Monitored expenses and resource utilization to achieve budgetary targets and strengthen revenue streams.
Office Coordinator
Trinity Health of New England
Waterbury, CT
04.2015 - 07.2015
- Coordinated meetings and maintained heavy daily call volumes while adhering to data confidentiality practices, demonstrating strong multitasking and task prioritization.
- Instructed new hires on administrative procedures and company policies, verifying performance to ensure compliance and understanding.
- Managed office paperwork by scanning documents and routing business correspondence to streamline communication.
- Managed and distributed incoming and outgoing mail and packages for staff.
Medical Assistant
Community Health Center
Danbury , CT
07.2008 - 04.2015
- Interviewed patients to verify information, record medical history, and confirm visit purpose, ensuring accurate patient records.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Scheduled patient appointments via phone and in person, optimizing clinic workflow and patient access.
- Maintained inventory and vaccination logs, tracking product expirations to ensure compliance and availability.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Communicated patient messages to physicians regarding concerns, condition updates, or refill requests.
Medical Assistant
Phoenix Internal Medicine
Waterbury, CT
12.2007 - 04.2008
- Interviewed patients to verify information, record medical history, and ensure accurate understanding of visit purpose.
- Collected forms, copied insurance cards, and coordinated patient information for streamlined billing and insurance processing.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Organized charts, documents and supplies to enhance workflow efficiency.
Medical Assistant
Quinnipiac Internal Medicine
Hamden, CT
02.2007 - 12.2007
- Conducted preliminary physical tests to ensure accurate patient history documentation.
- Protected patient information and upheld confidentiality by meticulously completing and safeguarding medical records.
- Streamlined organization of charts, documents, and supplies to enhance team efficiency.
- Scheduled appointments for patients via phone and in person.
Medical Assistant Intern
Uconn Health Center
Farmington , CT
12.2006 - 02.2007
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Monitored patient respiration, blood pressure, and blood glucose levels to ensure safety during medical administration.
- Escorted patients to examination rooms and prepared them for physician exams to streamline patient flow.
- Corresponded with patients via phone, fax, email, and in-person to efficiently schedule appointments and address inquiries.
Education
Certificate - Medical Assistant
Branford Hall Career Institute
Branford, CT03-2007
High School Diploma -
Wilby High School
Waterbury, CT06-2004
Some College (No Degree) - Nursing
Naugatuck Valley Community College
Waterbury, CTSome College (No Degree) - Early Childhood Education
Capital Community College
Hartford, CTSkills
- Proficient in electronic medical records such as EPIC, Athena, Eclinicalworks, and Allscripts
- Insurance precertification processes
- Electronic medical records (Epic, ECW, Athena, Allscripts)
- Coordinating services
- Patient assessment
- Bilingual (Spanish)
- Team management and supervision
- Team collaborating
- Team collaboration
Certification
- Phlebotomy
Timeline
Medical Assistant
Bristol Hospital Multi-Specialty Group
07.2022 - Current
Medical Assistant Trainer
Pulse4Pulse
06.2019 - 07.2022
Childcare Center Director
Little Bethel Childcare LLC
10.2015 - 06.2019
Office Coordinator
Trinity Health of New England
04.2015 - 07.2015
Medical Assistant
Community Health Center
07.2008 - 04.2015
Medical Assistant
Phoenix Internal Medicine
12.2007 - 04.2008
Medical Assistant
Quinnipiac Internal Medicine
02.2007 - 12.2007
Medical Assistant Intern
Uconn Health Center
12.2006 - 02.2007
Certificate - Medical Assistant
Branford Hall Career Institute
High School Diploma -
Wilby High School
Some College (No Degree) - Nursing
Naugatuck Valley Community College
Some College (No Degree) - Early Childhood Education
Capital Community College