Mary Gen Mittermeier
Summary
Resilient General Manager with a combined six years of customer service and managerial experience. Responsive to changing business demands with adaptable, strategic approaches. Seeking the opportunity to use my leadership skills, prior knowledge, and experience to successfully exceed company goals and coach leaders throughout the region.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Ohana Growth Partners
Planet Fitness Perry Hall
10.2021 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, and schedules
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Approved purchase order logs for the entire region.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and areas of improvement to strengthen those areas.
- Increased clubs EFT year over year
- Implemented operational strategies and effectively built customer and employee loyalty.
- Efficiently operated the club while staying in a set budget.
- Coached team members and assistant managers to become eligible for future promotions.
- Participated in the clubs successful strength re-equip.
- Consistently promoted company culture and core values throughout the team.
Assistant General Manager
Planet Fitness Growth Partners
Planet Fitness Perry Hall
10.2019 - 10.2021
- Motivated and led team members to work together to achieve target goals
- Supervised critical tasks, including budget implementations, employee reviews, hiring, training and scheduling for employees
- Increased customer satisfaction by addressing and resolving concerns in a timely manner utilizing the "Sundown Rule"
- Train new and current team members to ensure they are up to date with new company SOP's and policies
- Maintain a high standard of cleanliness of the club (never received lower than a 93% on a B.E.R)
- Complete and conduct monthly performance reviews for all team members
- Update PO Log to order needed items for the club and complete inventory weekly
- Investigate, document and submit incident reports in a timely manner
- Mentored staff to enhance skills and achieve daily goals, using hands-on and motivational leadership
- Enforced company policies and procedures in order to maintain a comfortable, safe and non-intimidating environment for all members
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Fitness Trainer
Planet Fitness Growth Partners
Planet Fitness Forest Hill
10.2018 - 09.2019
- Guided clients in safe exercise, considering individualized physical limitations
- Checked all gym equipment for proper use and function
- Watched clients during exercises and assisted with exercises
- Led, instructed, and motivated individuals during training activities, including cardiovascular exercise, strength training and stretching
- Communicated with clients to determine goals and performed client assessments
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Enhanced gym member retention rates by providing excellent customer service and fostering a welcoming environment.
Education
No Degree - Business Administration
Harford Community College
Bel Air, MD05.2026
High School Diploma -
Edgewood High School
Edgewood, MD06.2016
No Degree - Modeling And Acting
John Casablanca's Modeling And Acting Trade School
Hunt Valley, MD03.2015
Skills
- Communication
- Team Leadership
- Employee Training and Development
- Employee Scheduling
- Customer experience
- Proficient in Microsoft Outlook, Excel, Word, Powerpoint
- Manager Development
- Customer Relations
Certification
CPR/AED (April 2024)
Timeline
General Manager
Ohana Growth Partners
10.2021 - Current
Assistant General Manager
Planet Fitness Growth Partners
10.2019 - 10.2021
Fitness Trainer
Planet Fitness Growth Partners
10.2018 - 09.2019
No Degree - Business Administration
Harford Community College
High School Diploma -
Edgewood High School
No Degree - Modeling And Acting
John Casablanca's Modeling And Acting Trade School