Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mary Gen Mittermeier

Summary

Resilient General Manager with a combined six years of customer service and managerial experience. Responsive to changing business demands with adaptable, strategic approaches. Seeking the opportunity to use my leadership skills, prior knowledge, and experience to successfully exceed company goals and coach leaders throughout the region.

Overview

5
5
years of professional experience
1
1
Certification

Work History

General Manager

Ohana Growth Partners
10.2021 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Managed a diverse team, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, and schedules
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Approved purchase order logs for the entire region.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and areas of improvement to strengthen those areas.
  • Increased clubs EFT year over year
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Efficiently operated the club while staying in a set budget.
  • Coached team members and assistant managers to become eligible for future promotions.
  • Participated in the clubs successful strength re-equip.
  • Consistently promoted company culture and core values throughout the team.

Assistant General Manager

Planet Fitness Growth Partners
10.2019 - 10.2021
  • Motivated and led team members to work together to achieve target goals
  • Supervised critical tasks, including budget implementations, employee reviews, hiring, training and scheduling for employees
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner utilizing the "Sundown Rule"
  • Train new and current team members to ensure they are up to date with new company SOP's and policies
  • Maintain a high standard of cleanliness of the club (never received lower than a 93% on a B.E.R)
  • Complete and conduct monthly performance reviews for all team members
  • Update PO Log to order needed items for the club and complete inventory weekly
  • Investigate, document and submit incident reports in a timely manner
  • Mentored staff to enhance skills and achieve daily goals, using hands-on and motivational leadership
  • Enforced company policies and procedures in order to maintain a comfortable, safe and non-intimidating environment for all members
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Fitness Trainer

Planet Fitness Growth Partners
10.2018 - 09.2019
  • Guided clients in safe exercise, considering individualized physical limitations
  • Checked all gym equipment for proper use and function
  • Watched clients during exercises and assisted with exercises
  • Led, instructed, and motivated individuals during training activities, including cardiovascular exercise, strength training and stretching
  • Communicated with clients to determine goals and performed client assessments
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Enhanced gym member retention rates by providing excellent customer service and fostering a welcoming environment.

Education

No Degree - Business Administration

Harford Community College
Bel Air, MD
05.2026

High School Diploma -

Edgewood High School
Edgewood, MD
06.2016

No Degree - Modeling And Acting

John Casablanca's Modeling And Acting Trade School
Hunt Valley, MD
03.2015

Skills

  • Communication
  • Team Leadership
  • Employee Training and Development
  • Employee Scheduling
  • Customer experience
  • Proficient in Microsoft Outlook, Excel, Word, Powerpoint
  • Manager Development
  • Customer Relations

Certification

CPR/AED (April 2024)

Timeline

General Manager

Ohana Growth Partners
10.2021 - Current

Assistant General Manager

Planet Fitness Growth Partners
10.2019 - 10.2021

Fitness Trainer

Planet Fitness Growth Partners
10.2018 - 09.2019

No Degree - Business Administration

Harford Community College

High School Diploma -

Edgewood High School

No Degree - Modeling And Acting

John Casablanca's Modeling And Acting Trade School

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Mary Gen Mittermeier