Mary Grace Brewer
Lexington,KY
Summary
Performance-oriented hospitality Sales Manager offering exceptional record of achievement. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
6
6
years of professional experience
Work History
Sales Manager
21c Museum Hotel
02.2023 - 10.2023
- Develop and implement sales strategies to increase market share and profitability
- Monitor and analyze sales performance metrics and trends
- Establish and maintain relationships with key customers
- Lead sales teams to achieve sales goals
- Responded to all hotel RFP’s, negotiated bids, created and finished contracts with clients.
Front Office Manager
Embassy Suites UK Coldstream
08.2018 - 11.2021
- Manage and supervise the front desk staff to ensure smooth operations and provide excellent customer service
- Create and implement front office policies and procedures to ensure efficient and effective operations
- Manage guest reservations, check-ins, and check-outs to ensure timely and accurate processing.
AM Restaurant Manager
Embassy Suites UK Coldstream
11.2017 - 08.2018
- Recruited, trained, and supervised staff
- Helped create daily menus, staff schedules, and managed budgets
- Ensured compliance with licensing, hygiene, and health and safety regulations
- Liaising with customers, suppliers, sales reps
- Promoted and marketed the hotel restaurant to outside sources.
Banquet Captain
Hyatt Regency
05.2017 - 11.2017
- Responsible for organizing and setting up events in the hotel and convention center and ensuring guest satisfaction
- Managed all banquet teams, between 5 and 100 team members, including assigning tasks, training and evaluating staff
- Provided customer service, responded to all guest requests, and ensured the venue was clean.
Education
Bachelor of Science in Hospitality and Tourism Management with a Minor in Business -
University of Kentucky
Lexington, KY05.2017
Internship Abroad / Naomi’s Kitchen Catering Company
Dublin, Ireland08.2016
Skills
- Sales Strategy Development
- Contract Negotiation
- Client Relationship Management
- Networking and Industry Event Attendance
- Sales Performance Analysis
- Market Trend Analysis
- Revenue Growth
- Repeat Business Generation
- New Business Lead Generation
- Guest Relations Management
- Reservation Management
- Hotel Industry Knowledge
Timeline
Sales Manager
21c Museum Hotel
02.2023 - 10.2023
Front Office Manager
Embassy Suites UK Coldstream
08.2018 - 11.2021
AM Restaurant Manager
Embassy Suites UK Coldstream
11.2017 - 08.2018
Banquet Captain
Hyatt Regency
05.2017 - 11.2017
Bachelor of Science in Hospitality and Tourism Management with a Minor in Business -
University of Kentucky
Internship Abroad / Naomi’s Kitchen Catering Company
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