Mary Grace Floresca
Jacksonville
Summary
Detail-oriented and customer-focused professional with experience as a licensed nail technician, transitioning into healthcare administration. Skilled in client relations, scheduling, sanitation compliance, and maintaining organized work environments. Passionate about supporting patient care through efficient administrative operations in hospital settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Nail Technician
5th Nail Lounge
Jacksonville, FL
08.2025 - Current
- Provided high-quality nail care services while maintaining strict sanitation and hygiene standards
- Managed appointment scheduling, cancellations, and client records efficiently
- Built strong client relationships through excellent communication and personalized service
- Handled payments, transactions, and daily financial tracking
- Maintained a clean, organized workspace in compliance with health regulations
- Resolved client concerns professionally and promptly, improving client retention and satisfaction
- Demonstrated strong time management by handling multiple clients and tasks in a fast-paced environment
Nail Technician
Castle Nails
Jacksonville, FL
03.2016 - 07.2025
- Delivered high-quality personal care services while ensuring strict adherence to sanitation, safety, and state health regulations
- Managed a high-volume appointment schedule, coordinating bookings, cancellations, and walk-ins efficiently
- Maintained accurate client records, including service history and preferences, demonstrating strong attention to detail and organization
- Provided exceptional customer service by actively listening to client needs and ensuring a comfortable, positive experience
- Handled front-desk responsibilities, including answering phone calls, responding to inquiries, and scheduling appointments
- Collaborated with team members to ensure smooth daily operations and efficient workflow
- Educated clients on proper nail care and hygiene practices, promoting health and wellness awareness
Education
Bachelor of Science - Health Administration
Florida State College
Jacksonville, FL05-2026
Skills
- Patient/Client Service
- Appointment Scheduling & Coordination
- Sanitation & Safety Compliance
- Records Management
- Communication & Interpersonal Skills
- Time Management & Multitasking
- HIPAA Awareness
- Detail-oriented
Certification
- CNA - Certified Nurse Assistant
Languages
English
Native or Bilingual
Timeline
Nail Technician
5th Nail Lounge
08.2025 - Current
Nail Technician
Castle Nails
03.2016 - 07.2025
Bachelor of Science - Health Administration
Florida State College