Mary Grace Sumner
Experiences Program Aid
Vista,CA
Summary
Energetic and outgoing team player and group leader. With extensive experience and training in performing arts, public speaking, customer service and sales. Creates a positive and welcoming environment for guests and coworkers alike. Eager and willing to learn.
Overview
7
7
years of professional experience
Work History
Safari Experiences Program Aid
San Diego Zoo Safari Park
03.2024 - Current
- Facilitate check in process for private and behind the scenes experiences
- Provide excellent customer service and personalized attention to each guest to ensure the best experience
- Inspects vehicles before and after tours commence to maintain safety precautions
- Setup and breakdown of check in area
- Liaison between guides, drivers, and department leads regarding tour guest information
- Host and direct guests to proper areas and destinations
Sales Associate
Barnes and Noble
01.2020 - 01.2023
- Fostered a welcome and friendly environment for customers
- Made recommendations based on bestsellers, personal favorites, etc
- Educated customers on new and upcoming authors and directed them to their newest works
- Performed stocking and organizing of books and magazines
- Cashiered in store and over the phone
- Assisted customers over the phone, sold and promoted monthly memberships
- Organized and setup store displays based on current trending authors, book trends, and seasons
Caregiver / Respite Worker
Private Care
01.2018 - 01.2025
- Worked with the same family to care for their child with special needs, including school pick up, attending and supervising therapy appointments, preparing meals
- Fostered a creative and artistic outlet to promote self confidence, improve fine motor skills and behaviors
- Turned behavioral challenges into positive learning moments and experiences
Education
BFA - Theater Studies
Montclair State University
High School Diploma -
Cathedral Catholic High School
05.2001 -
Skills
Customer Service 3 years
Retail 3 years
Microsoft Office
Performing (Singing, Acting, Improv)
Friendly, positive attitude
Time management
Arts and culture
Public speaking
Patience and perseverance
Organization and time management
Excellent communication
Teamwork and collaboration
Timeline
Safari Experiences Program Aid
San Diego Zoo Safari Park
03.2024 - Current
Sales Associate
Barnes and Noble
01.2020 - 01.2023
Caregiver / Respite Worker
Private Care
01.2018 - 01.2025
High School Diploma -
Cathedral Catholic High School
05.2001 -
BFA - Theater Studies
Montclair State University
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