Mary Hannah Williams
Dothan,AL
Summary
A compassionate leader that's dedicated to optimizing processes and driving operational excellence. I'm skilled in leveraging data and analytics to identify opportunities for improvement. I'm adept at streamlining workflows and implementing innovative solutions. I thrive on building strong relationships with clients, fostering a collaborative and empathetic environment for my employees, and delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Hiring Manager
Cornerstone Caregiving
Dothan , Alabama
11.2023 - Current
- Monitored recruitment trends and identified recruiting sources to meet hiring goals.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Analyzed existing HR policies and procedures to identify areas for improvement in the recruitment process.
- Designed and implemented a comprehensive points-based system to track and manage employee attendance and punctuality, including call-outs and late shifts.
- Built and maintained strong client relationships, leading to increased customer satisfaction and retention
Team Leader Manager
Full Moon BBQ
Dothan , Alabama
11.2019 - 07.2021
- Assigned and monitored daily tasks for team members.
- Provided guidance, coaching, and feedback to team members.
- Managed daily operations, including scheduling, training, and conflict resolution.
- Conducted nightly audits of registers and safe boxes to verify accuracy.
- Served as the primary point of contact for client catering needs.
- Collaborated with the team to identify potential clients and generate catering sales.
Salon Administrator
Ulta Beauty Inc.
Dothan , AL
01.2016 - 11.2019
- Assisted in the development of new administrative systems, procedures and policies.
- Planned and executed successful events, including product launches, promotions, and recruiting events, from concept to completion.
- Monitored labor costs and adjusted schedules as needed to optimize productivity and profitability.
- Actively sought solutions to customer complaints, ensuring timely resolution and customer satisfaction.
Education
Bachelor of Science - Global Business Administration
Troy University
Troy, AL11-2023
Associate of Science - Business Administration
George C Wallace Community College
Dothan, AL05-2021
Skills
- Strategic planning
- Financial Management
- Interpersonal skills
- Strategic marketing
- Customer relationship management
- Conflict resolution
Timeline
Hiring Manager
Cornerstone Caregiving
11.2023 - Current
Team Leader Manager
Full Moon BBQ
11.2019 - 07.2021
Salon Administrator
Ulta Beauty Inc.
01.2016 - 11.2019
Bachelor of Science - Global Business Administration
Troy University
Associate of Science - Business Administration
George C Wallace Community College
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