Mary Helen Gomez
New York
Summary
Accomplished banking professional with a robust history at Bank of America, excelling in leadership and team development, and credit analysis and lending. Spearheaded initiatives that enhanced operational efficiency by 20% and loan approvals by 25%. Expert in customer relationship management, showcasing a talent for driving business growth and fostering strong client connections.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Vice President,Assistant Manger
Bank of America
New York, New York
03.2024 - Current
- Coached and mentored team members to enhance performance and customer service.
- Managed risk, compliance, and operational efficiency to meet company standards.
- Managed daily operations and led a team of five, improving operational efficiency by 20%.
Senior Banker
Bank of America
New York, New York
03.2023 - 03.2024
- Advised clients on banking products, credit options, and financial planning.
- Identified cross-selling opportunities to deepen customer relationships.
- Ensured compliance with financial regulations and risk management policies.
Credit Solution Advisor
Bank of America
New York, NY
08.2021 - 03.2023
- Provided tailored lending solutions, including mortgages, and personal loans.
- Assisted clients in improving credit profiles and achieving financial goals.
- Provided expert advice on credit products, leading to a 25% increase in loan approvals.
Relationship Manager Lending Specialist
Bank of America
New York, NY
04.2021 - 08.2021
- Expert in managing portfolios and delivering tailored lending solutions, boosting satisfaction by 20%.
- Skilled in risk assessment, loan origination, and regulatory compliance.
- Identify opportunities for business growth through cross-selling financial products, exceeding sales targets, and increasing revenue.
Relationship Manager
Bank of America
Bronx , NY
09.2019 - 04.2021
- Built and maintained strong client relationships to drive business growth.
- Delivered personalized financial solutions, including banking, lending, and investments.
- Collaborated with specialists to enhance client experience and portfolio performance.
Education
Bachelor of Science - Business Administration
Pontificia Universitad Catolica Madre Y Maestra
09-2023
Skills
Sales and Business Development
Customer Relationship Management (CRM)
Credit Analysis and Lending
Leadership and Team Development
Operational Efficiency
Problem-Solving and Decision-Making
Communication and negotiation
Data Analysis and Financial Planning
Certification
- Finance Certificate
Timeline
Assistant Vice President,Assistant Manger
Bank of America
03.2024 - Current
Senior Banker
Bank of America
03.2023 - 03.2024
Credit Solution Advisor
Bank of America
08.2021 - 03.2023
Relationship Manager Lending Specialist
Bank of America
04.2021 - 08.2021
Relationship Manager
Bank of America
09.2019 - 04.2021
Bachelor of Science - Business Administration
Pontificia Universitad Catolica Madre Y Maestra
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