MICHAEL LANG
Columbiana,AL
Summary
I am a highly skilled Senior Manager, Consultant, Adviser, Analyst, and Technical Support professional with over 25+ years of experience in the field of Information Technology (IT) specializing in systems, databases, telecommunications, and email administration. I have supported multiple Fortune 100 and 500 companies. I have a proven track record of providing outstanding systems management, systems administration, and support with exceptional customer service in several industries including: Transportation Management and Logistics Technology (including: US/Canada, Worldwide), Automotive and Manufacturing, Aerospace, Insurance; Retail; and Finance, et.al.
Overview
30
30
years of professional experience
1
1
Certification
Work History
IT Manager
Ryder System, Inc.
01.2012 - 01.2023
- Driving $2B+ pipeline across US/Canadian customers in Supply Chain / Transportation Sector
- Promoting and leading client engagements across areas including Digital solutions; Collaboration, Mobile-Comm
- Streamlined configuration and deployment processes to increase productivity and drove reduce labor costs by 50%
- Lead and train a virtual team of IT Professionals to complete a multi-year project to convert an existing stand-alone system to an enterprise solution
- Maintain deployment schedule and assign account conversion/setup work throughout several projects
- Work with planning and operations group to translate business requirements into IT system requirements
- Participate in core deployment projects in support of Dedicated Contract Carriage (DCC) business unit
- Manage IT resources and application conversion processes from end-to-end to ensure seamless and timely transitions with minimal fault risk to operations and the business
- Manage project deliverables to Timeliness, Budget, and Quality requirements
- Work with Development teams on solution design, testing, and documentation for multiple integrated products including EDI; IEM; etc
- Transactions
- Responsible for maintaining Audit/Compliance in accordance with corporate direction/guidelines
- Document Generation – utilized applications include SalesForce to created Business Rules as part of Configuration Management
- Create training documentation, end-user help guides and deliver training
- Secure qualified contingent resources as needed throughout the project
- Ensure payment to vendors for contingent resources are approved and processed a timely manner.
Consultant to Atos for Mercedes-Benz U.S. International
ATOS
01.2010 - 01.2012
- Lotus Domino Administration and Application Management
- Provided Lotus Domino Administration and Lotus Notes support
- Application testing and certification for Windows 7/Office 2010 readiness from Lotus platform
- Performed server administration for messaging and application platforms
- Performed application deployment, maintenance, upgrade, documentation, and support
- Specialized client support for a workstation upgrade deployment.
Mobile Enterprise Services Professional – Mobile Device Management
IBM
01.2000 - 01.2010
- Provided systems management and hosting services for wireless middleware applications and mobile Smartphones, supplying end-to-end support from engagement to transition to on-going steady state
- Utilized a combination of best practices, established support practices, and skills to provide architecture planning, deployment, systems management, and custom services with regard to wireless systems and infrastructure in accordance with customer’s business communication needs
- Developed and maintained document procedures to ensure accuracy and consistency throughout the department
- Worked with software developers to create monitoring software; performed QA testing and provided continuous input and feedback during product development and delivery
- Proactively took the actions necessary to achieve acceptable business controls, audit posture, and successful quality audits
- Proposed and worked with the Desktop Engineering area to implement a solution for uniform distribution and configuration of the customer's software requirements
- Worked side-by-side with primary support to revise and enhance their document procedures to achieve optimal support for the customer and call escalation could be reduced
- Served as the technical lead providing training and mentoring for numerous team members to provide optimal service and support based on the customer’s needs
- Provided BlackBerry Administration for 20,000 IBM internal users in addition to a number of external customers including: Banco Itau, Avaya, and Belk in order to maintain a stable mobile workforce
- Document Generation – utilized applications include SalesForce to created Business Rules as part of Configuration Management
- Involved in all aspects of Domino Administration for companies including, but not limited to: Hilton, Belk, ICI Paints, Unum Provident, and GM, troubleshooting problems such as mail and application database access issues, calendaring, security compliance audits, and replication and remotely managing servers at various locations.
Systems Administrator
Ryder System, Inc.
01.1997 - 01.2000
- Provided systems administration and support services for various applications, PC’s and other hardware
- Administered the Lotus Notes mail and application infrastructure for the division and significantly reduced server downtime by implementing effective monitoring tools and methods
- Provided Level 2 Helpdesk hardware and software support for the company in order for the users to perform their work efficiently and limit downtime
- Provided hardware and software training for new employees as well as maintained document procedures
- Developed and maintained a Notes application for hardware and software tracking to effectively manage deployed workstations within the company
- Telecomm management – Supported a rollout of a VPN system to enable corporate employees to enabled connection, authentication, and utilization of corporate systems for remote access to Corporate systems.
Supervisor, Loan Operations
REGIONS BANK
01.1993 - 01.1997
- Supervised a team of Installment and Commercial Loan Tellers
- Provided workstation support for Installment and Commercial Loan Operations Department in order to reduce calls to the IT Support staff thus resulting in quicker resolution and reduced downtime
- Project lead for the implementation and support of a document imaging solution for storing loan packages electronically to reduce paperwork and filing
- Served as department focal for the successful migration from cc:Mail email system to Lotus Notes platform.
Skills
- MS Windows
- AIX TMW Suite
- Lotus Domino and Lotus Notes
- BlackBerry Enterprise Server for Lotus Domino and Microsoft Exchange (for DB2 and SQL)
- Lotus Sametime
- Domino and MS WebMail
- Microsoft SQL (SSMS)
- Planview
- Remedy
- ServiceNow
- Microsoft Office
- Telecommunications setup, configuration and support
- Microsoft Teams
- Symantec Anti-Virus
- EPolicy Orchestrator
- BoxTone
- Conceivium Mobile Monitor
- Tivoli Storage Manager
- Tangoe Mobile Device Manager
- LANDesk
- Ghost Enterprise
- PcAnywhere
- Dameware Remote
- Diskeeper
- WebEx
- LotusLive
- Remotely Anywhere
- Genesys
- Blackberry
- IOS
- Android
Certification
- IBM Certified System Administrator – Lotus Notes and Domino
- BlackBerry Certified Solution Designer
- BlackBerry Certified System Administrator
- BlackBerry Certified Server Support Specialist
- BlackBerry Certified Support Specialist
- Certified Lotus Professional
Timeline
IT Manager
Ryder System, Inc.
01.2012 - 01.2023
Consultant to Atos for Mercedes-Benz U.S. International
ATOS
01.2010 - 01.2012
Mobile Enterprise Services Professional – Mobile Device Management
IBM
01.2000 - 01.2010
Systems Administrator
Ryder System, Inc.
01.1997 - 01.2000
Supervisor, Loan Operations
REGIONS BANK
01.1993 - 01.1997
- IBM Certified System Administrator – Lotus Notes and Domino
- BlackBerry Certified Solution Designer
- BlackBerry Certified System Administrator
- BlackBerry Certified Server Support Specialist
- BlackBerry Certified Support Specialist
- Certified Lotus Professional