MARYIAM RAZA
Las Vegas
Summary
Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency.
Overview
9
9
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Substitute Teacher
Clark County School District
08.2021 - Current
- Create and adapted lesson plans and classroom work to meet students' individual needs.
- Communicated curriculum requirements to align with classroom goals.
- Managed classroom environment, helping students learn in absence of regular teachers.
- Followed existing lesson plans to provide consistent instruction to assigned students.
- Demonstrated strong organizational skills while managing multiple classrooms.
- Collaborated with other teachers, administrators and staff to provide quality education for students.
- Provided individualized support for struggling students through one-on-one instruction sessions.
- Encouraged critical thinking skills through open ended questions during class discussions.
Call Center Representative
McGhee and Associates
11.2022 - 06.2024
- Took detailed reports for child protective services and coordinated with appropriate teams.
- Keep records of all conversations in our call center database in a comprehensible way.
- Proficiently handled high call volumes while maintaining quality service standards.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Utilized effective communication skills to provide customers with solutions to their inquiries.
- Performed outbound calls to follow up on customer inquiries and account statuses.
- Provided detailed information about products and services as requested by customers.
Quality Assurance Supervisor
Dynatyc
05.2017 - 12.2021
- Supervised the quality assurance domain and trained agents on special projects.
- Produced client reports and supported clients in understanding their options.
- Collaborated across departments to develop and implement strategies and client solutions.
- Facilitated product overview sessions for prospective clients.
- Provided guidance and support to cross-functional teams regarding quality assurance principles and practices.
- Conducted daily audits of production processes, identified non-conformances and took corrective action as necessary.
Substitute Teacher
School Support Staff
03.2018 - 06.2021
- Communicated expectations and curriculum requirements to reinforce classroom goals.
- Created and adapted lesson plans and classroom work to meet students' individual needs.
- Maintained high classroom management and behavior management standards.
- Supervised students in classroom and out-of-classroom activities throughout working day.
- Taught multiple subjects including language arts, social studies, math, science, and art.
Room Reservation and PBX
Silverton
02.2019 - 08.2019
- Fulfilled reservation requests by determining the rooms available to meet customer desires.
- Verified customer information and payment options, assigned rooms and responded to customers with confirmation emails.
- Entered wholesale reservations and verification of information.
- Directed incoming calls to appropriate departments and provided general information about the facilities.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Participated in ongoing training to enhance own job skills and knowledge.
Education
MS - Clinical Counseling Candidate
Liberty University
12.2027
BA - Psychology
University of Nevada Las Vegas
05.2024
Associates of Science - undefined
College of Southern Nevada
05.2018
High School Graduate - undefined
Nevada State High School
06.2017
Skills
- Verbal and written communication
- Relationship building and management
- Proficiency in Office 365 Product Suite
- Advanced critical thinking abilities
- Exceptional communication skills
- Strong customer service capabilities
Certification
License for Educational Personnel
Timeline
Call Center Representative
McGhee and Associates
11.2022 - 06.2024
Substitute Teacher
Clark County School District
08.2021 - Current
Room Reservation and PBX
Silverton
02.2019 - 08.2019
Substitute Teacher
School Support Staff
03.2018 - 06.2021
Quality Assurance Supervisor
Dynatyc
05.2017 - 12.2021
BA - Psychology
University of Nevada Las Vegas
Associates of Science - undefined
College of Southern Nevada
High School Graduate - undefined
Nevada State High School
MS - Clinical Counseling Candidate
Liberty University