Maryim Tatis
New York,NY
Summary
Detail-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Guest service supervisor
Barcelo Bavaro Palace
01.2018 - 07.2021
- Supported team members by offering constructive feedback and coaching as needed to confirm customer service standards were consistently met.
- Hired, trained and managed team of 18 Guest Services Representatives successfully.
- Handled special requests, guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Assisting managers, monitoring daily communications and answering any queries.
- Reviewed upcoming events and planned for expected challenges.
Human Resources Specialist
Automotive Center Galaxia
01.2016 - 01.2018
- Processed payroll by validating work hours and attendance of employees.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Performed budget analysis to control expenditures and predict future budget needs.
- Answered phone calls regarding financial matters such as payments due.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Coordinated with external auditors to resolve discrepancies.
- Managed office supply ordering to avail materials for streamlined operations.
Education
Bachelor of Organizational Psychology - Industrial And Organizational Psychology
Universidad Catolica Santo Domingo
Santo Domingo, Dominican Republic12.2018
No Degree - Human Resources Management
LEVIGARB
Santo Domingo, Dominican Republic.2017
Skills
- Train Staff
- Special Event Coordination
- Front Office Support
- Professional Relationships
- Greeting Customers
- Customer Service Standards
- Greeting and Directing
- Generating Reports
- Guest Inquiries
- Administrative Support
- Improving Processes
- Guest Satisfaction
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Guest service supervisor
Barcelo Bavaro Palace
01.2018 - 07.2021
Human Resources Specialist
Automotive Center Galaxia
01.2016 - 01.2018
Bachelor of Organizational Psychology - Industrial And Organizational Psychology
Universidad Catolica Santo Domingo
No Degree - Human Resources Management
LEVIGARB
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