Maryam Rasheed
New York,NY
Summary
Self-confident Guest Services Supervisor with 5 years of experience. Offering comprehensive understanding of modern computer systems, creative, constructive management and exemplifying excellent customer service. Successful in delivering one-of-a-kind services to a hotel or hospitality industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Services Supervisor
Hilton Dubai Jumeirah
02.2020 - 08.2023
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
- Monitored team performance to confirm customer service standards were consistently met.
- Supervised team of 10 front desk agents and helped to resolve issues arising during shifts.
- Responsible for the front desk operations, lobby appearance, guest service, office operations, Position will be required to work all shifts including holidays as scheduled.
Education
Bachelor of Commerce - Accounting And Finance
Punjab University
Pakistan PK 08.2015
Skills
- Front Desk Support
- Coordinating Shuttles
- Associate Training
- Serve Guests
- Customer Relationship Management
- Check-In & Check-Out Procedures
- Making Reservations
- Constructive Feedback
- Train Staff
- Administrative
Certification
- FPG CHAMPION
- TOP UPSELLER IN THE REGION OF UAE
- HILTON HONORS CHAMPION
Languages
English
Full Professional
Timeline
Guest Services Supervisor
Hilton Dubai Jumeirah
02.2020 - 08.2023
Bachelor of Commerce - Accounting And Finance
Punjab University
Similar Profiles
JACKLINE KARIUKIJACKLINE KARIUKI
Stewardess at HILTON DUBAI JUMEIRAHStewardess at HILTON DUBAI JUMEIRAH
Manoj KumarManoj Kumar
Waiter at Hilton Dubai JumeirahWaiter at Hilton Dubai Jumeirah
Rovel AhmmedRovel Ahmmed
Bartender at Hilton Dubai Jumeirah hotel & resort Mcgettigans’s JBRBartender at Hilton Dubai Jumeirah hotel & resort Mcgettigans’s JBR
Habiba NasrHabiba Nasr
Front Office Supervisor at Hilton Dubai JumeirahFront Office Supervisor at Hilton Dubai Jumeirah
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)