Mary J. Navarro
Reseda,CA
Summary
Dedicated professional with strong problem-solving skills and a focus on customer service. Proven ability to enhance team performance and improve operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Deli Lead
Albertsons
Reseda, CA
09.2023 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Delivered services to customer locations within specific timeframes.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Porter
Temple Akiba
Culver City, CA
04.2023 - 09.2023
- Maintained cleanliness and organization of facilities, ensuring welcoming environment for guests and staff.
- Assisted with loading and unloading materials, improving efficiency during events and daily operations.
- Coordinated setup and breakdown of events, ensuring timely execution of tasks with attention to detail.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Trained new staff on operational procedures and safety protocols, enhancing team performance and compliance.
- Implemented inventory management practices for supplies, reducing waste and optimizing resource use.
- Collaborated with event coordinators to align logistics with client expectations, resulting in successful events.
- Monitored facility conditions regularly, reporting maintenance needs to ensure safety standards were met.
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Maintained building exteriors for professional, clean presentation standards.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Stored supplies safely and securely to prevent theft and damage.
Janitorial Manager
American Furniture Warehouse AZ
Gilbert, AZ
02.2022 - 02.2023
- Supervised daily cleaning operations to ensure high standards of cleanliness and organization.
- Trained new staff on cleaning protocols and safety procedures to enhance team effectiveness.
- Developed and implemented efficient cleaning schedules, improving workflow and productivity.
- Conducted regular inspections of facilities to maintain compliance with health and safety regulations.
- Coordinated inventory management for cleaning supplies, optimizing resource allocation.
- Led initiatives to reduce waste and promote sustainable practices within janitorial operations.
- Mentored team members in best practices for equipment usage and maintenance procedures.
- Improved facility cleanliness by conducting regular inspections and addressing issues promptly.
- Increased client satisfaction by consistently maintaining a clean and safe environment for occupants.
- Established strong communication channels among team members, fostering a positive work environment that encouraged feedback and collaboration.
- Reduced employee turnover through effective hiring, training, and performance management.
- Organized routine maintenance activities to ensure the longevity of equipment and minimize downtime.
- Maintained compliance with OSHA regulations through proper training, documentation, and adherence to safety protocols.
- Implemented green cleaning practices to reduce environmental impact and promote sustainability.
- Streamlined budgeting process by closely monitoring expenses and identifying areas of potential savings.
- Led staff meetings to discuss progress updates, share best practices, address concerns, and maintain open lines of communication within the team.
- Provided ongoing coaching and mentoring to develop a high-performing janitorial team committed to excellence in service delivery.
- Managed janitorial staff scheduling, ensuring adequate coverage for all shifts and tasks.
- Fostered a culture of continuous improvement through regular reviews of processes and procedures, leading to enhanced efficiency and effectiveness across the janitorial team.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Upholstery Technician
American Furniture Warehouse AZ
Gilbert, AZ
05.2016 - 02.2022
- Operated sewing machines to repair and reupholster furniture, ensuring high-quality craftsmanship.
- Assessed fabric and structural integrity to determine appropriate repair techniques and materials.
- Collaborated with team members to streamline upholstery processes, enhancing overall efficiency.
- Trained new technicians on best practices for upholstery techniques and equipment use.
- Managed inventory of upholstery materials, ensuring availability for timely project completion.
- Implemented quality control measures to maintain standards in finished products and customer satisfaction.
- Developed customized solutions for unique upholstery projects, adapting to client specifications and preferences.
Cleaning Assistant
Maids Cleaning and More
Mesa, AZ
01.2015 - 10.2019
- Performed thorough cleaning and sanitization of residential spaces, ensuring high standards of hygiene.
- Operated cleaning equipment efficiently, including vacuums and floor scrubbers.
- Managed time effectively to complete tasks within designated schedules while maintaining quality.
- Trained new staff on proper cleaning techniques and safety protocols, fostering team development.
- Developed customized cleaning plans based on client preferences and specific requirements.
- Enhanced client satisfaction through attention to detail and proactive communication regarding service updates.
- Collaborated with team members to streamline workflows, resulting in improved operational efficiency.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
- Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
- Ensured positive client experiences by delivering timely, high-quality cleaning services tailored to their needs.
- Maintained open communication channels with supervisors regarding task progress, potential issues, or suggestions for improvement.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Freezer /Dairy Department Manager
Bashas'
Chandler, AZ
06.2007 - 05.2016
- Oversaw daily operations of dairy department, ensuring product quality and compliance with safety standards.
- Managed inventory levels, reducing waste through effective stock rotation and ordering processes.
- Trained and mentored staff on best practices in customer service and product handling techniques.
- Implemented promotional strategies to enhance sales performance and improve customer engagement.
- Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
- Trained new employees on dairy department procedures, resulting in increased productivity and efficiency.
- Ensured compliance with local, state, and federal food safety regulations, maintaining a clean and safe working environment at all times.
- Implemented effective merchandising strategies to increase sales and profitability of the dairy department.
- Provided exceptional customer service while addressing inquiries regarding product selection and availability in the dairy section.
- Collaborated with store management to develop promotional strategies for driving dairy sales.
- Evaluated employee performance regularly, providing constructive feedback to promote growth within the team.
- Reduced shrinkage by implementing proper storage techniques and adhering to strict quality control measures.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
CENEVAL
Guadalajara Mex12-2026
No Degree - Retail Management Certificate
Cerritos College
Norwalk, CA12-2026
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Organization and time management
- Decision-making
- Problem resolution
Certification
- [Area of certification] Training - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
Service Deli Lead
Albertsons
09.2023 - Current
Porter
Temple Akiba
04.2023 - 09.2023
Janitorial Manager
American Furniture Warehouse AZ
02.2022 - 02.2023
Upholstery Technician
American Furniture Warehouse AZ
05.2016 - 02.2022
Cleaning Assistant
Maids Cleaning and More
01.2015 - 10.2019
Freezer /Dairy Department Manager
Bashas'
06.2007 - 05.2016
High School Diploma -
CENEVAL
No Degree - Retail Management Certificate
Cerritos College