Mary Jacqueline Ross
Dublin
Summary
Curious, Adaptable, and Service-Oriented worker with an attentiveness to meeting SLA's. Eager to collaborate with internal teams and external contracted vendors to learn and improve operational systems. Striving to increase automation and quality assurance.
Overview
5
5
years of professional experience
Work History
Senior, Logistics Coordinator
NetJets
02.2023 - Current
- Facilitated training, enhancing overall team adaptability during peak periods or employee absences.
- Improved on-time delivery rates by closely monitoring Owner Catering and Ground requests to proactively address potential delays or issues.
- Developed an updated SOP for new-hire and recurrent training utilizing Articulate 360 to increase productivity and quality assurance
Analyst, Electronic Closings
Lower.com
12.2021 - 10.2023
- Analyzed, logged, reported, and assisted for an average of 500 loans per month to determine trends and operational deficiencies
- Collaborated with the engineering team, corporate training team, and third party contracted consultants at ICE Mortgage Technology and Notarize.com to streamline and increase automation of the digital closing process for Lower.com.
- Created department specific training and development resources for various operations departments regarding the RON and Hybrid workflow.
Mortgage Loan Closer
Lower.com
07.2020 - 12.2021
- Averaged 70 closings per month and top 3 in production overall and top producer for digital closings
- Closed: Conventional, Texas, FHA, VA, COMBO, HELOC, Purchase, Manufactured Homes, and USDA loan types.
- Maintained legal compliance and investor requirements to ensure quality and on time performance of closings.
Education
Bachelors Degree - Cum Laude
The Ohio State University
Columbus, OH05-2019
Skills
- Zendesk (Similar to JIRA)
- Data Compiling
- Trend Analysis
- Corporate Training
- Articulate 360
- LMS
- KPI Recommendations
- Leadership Presentations
- Process Improvement
- Vendor Relations
Timeline
Senior, Logistics Coordinator
NetJets
02.2023 - Current
Analyst, Electronic Closings
Lower.com
12.2021 - 10.2023
Mortgage Loan Closer
Lower.com
07.2020 - 12.2021
Bachelors Degree - Cum Laude
The Ohio State University
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