Mary Jane Faigley
Rochester,MN
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Front of House Associate
Macy's Department Store
05.2021 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Cashier
Holiday Gas Station
08.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Cosmetology
Nova Academy of Cosmetology
Rochester, MN04.2021
High School Diploma -
Century High School
Rochester, MN06.2018
Skills
- Suggestive Selling
- Loyalty Promotion
- Teamwork and Collaboration
- POS System Operations
- Stockroom Upkeep
- Exceeding Customer Expectations
- Credit Card Applications
- Engaging with Diverse Customers
- Cash Handling
Timeline
Front of House Associate
Macy's Department Store
05.2021 - Current
Cashier
Holiday Gas Station
08.2018 - 05.2019
Cosmetology
Nova Academy of Cosmetology
High School Diploma -
Century High School
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