Mary Jane Johnson
Puyallup
Summary
Results-driven General Manager with a track record in strategic planning and policy implementation. Skilled in staff training and operational efficiency, with a focus on delivering high-quality customer service and managing budgets to align with organizational goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
General Manager
Taco Time NW
Auburn
01.1995 - 05.2026
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational policies and procedures.
- Led staff recruitment, training, and performance evaluations to build a skilled and effective team.
- Trained employees on duties, policies and procedures.
- Facilitated effective communication with staff to enhance collaboration and streamline operations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with health and safety regulations.
- Coordinated inventory management and supply chain logistics.
- Developed schedules and monitored payroll to align labor costs with budget objectives.
- Administered employee discipline through verbal and written warnings.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Bank Teller
Bank of America
Kent
09.2010 - 09.2018
- Processed customer transactions efficiently and accurately.
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and processing transactions efficiently.
- Assisted customers with account inquiries and service requests.
- Responded and assisted customers with account inquiries and updates.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Promoted bank services, increasing customer awareness and engagement.
- Educated customers on digital banking tools and resources.
- Maintained cash drawer balance throughout the day.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Resolved customer complaints with professionalism, fostering trust and loyalty.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Supported team members with customer transactions during busy periods.
- Ensured compliance with bank policies and regulations consistently.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Built and maintained client relationships through quality, personalized interactions.
- Directed specific questions to appropriate branch personnel.
Education
General Studies
Auburn Riverside High School
Auburn, WA06-1997
Skills
- Supply chain management
- Budget management
- Strategic planning
- Policy implementation
- Performance evaluation
- Customer relationship management
- Staff training
Certification
- Washington Food Worker Card
Timeline
Bank Teller
Bank of America
09.2010 - 09.2018
General Manager
Taco Time NW
01.1995 - 05.2026
General Studies
Auburn Riverside High School