Mary Jane Knight
Covington,TN
Summary
Organized and driven Registered Nurse experience as a Case Manager. Offering a proven history of successfully advocating for patients and working with practitioners. Passionate about delivering quality care and facilitating efficient healthcare coordination.
Overview
2
2
years of professional experience
Work History
Director of Clinical Operations
AccentCare
Memphis , TN
08.2024 - Current
- Provided technical expertise and advice on various aspects of clinical operations management.
- Identified opportunities for cost savings through improved operational efficiencies.
- Formulated strategies for improving clinical operations, including process optimization and workflow design.
- Implemented strategies designed to reduce errors associated with medical documentation.
- Collaborated with external stakeholders such as regulatory agencies, vendors, and suppliers to ensure compliance with relevant laws and regulations.
- Participated in strategic planning initiatives aimed at optimizing organizational resources while maintaining high standards of care delivery.
- Resolved escalated issues from patients or their families concerning quality-of-care concerns or complaints.
RN Case Manager
AccentCare
Memphis , TN
04.2024 - 08.2024
- Maintained accurate documentation of patient progress in the electronic health record.
- Reviewed clinical data including lab results, radiology reports and vital signs to assess appropriateness of treatments.
- Participated in quality improvement initiatives related to case management processes.
- Communicated regularly with family members regarding patient care needs and progress toward goals.
- Conducted weekly interdisciplinary team meetings to review case management activities for assigned caseloads.
- Facilitated transitions between levels of care through effective coordination of resources within a managed care environment.
- Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
Hospice Registered Nurse Case Manager
Crossroads Hospice and Palliative Care
Memphis , TN
06.2022 - 04.2024
- Created and applied tailored care plans that would meet each patient's individualized needs.
- Administered oral, IV, and intra-muscular medications and monitored patient reactions.
- Responded to emergency situations to provide optimal care.
- Modified patient treatment plans as indicated by patients' responses and conditions.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition.
- Guided patients' loved ones and caregivers in pain management, wound care and medication dosing.
Education
Bachelor of Science - Nursing
University of Memphis
Memphis, TN12-2024
Associate of Science - Nursing
Dyersburg State Community College
Dyersburg, TN05.2022
Skills
- Patient Care Planning
- RN Case Management
- Patient Monitoring
- Patient Discharging
- Palliative and Pain Management
- Nursing Plan Development and Modification
- Coordinating Referrals
- Patient Education and Counseling
- Family and Patient Support
- Wound Care Management
Timeline
Director of Clinical Operations
AccentCare
08.2024 - Current
RN Case Manager
AccentCare
04.2024 - 08.2024
Hospice Registered Nurse Case Manager
Crossroads Hospice and Palliative Care
06.2022 - 04.2024
Bachelor of Science - Nursing
University of Memphis
Associate of Science - Nursing
Dyersburg State Community College
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