Mary Jane Tijerina

• Led, trained, and supervised credit department staff, promoting a culture of high performance and accountability.
• Evaluated and approved credit applications based on thorough financial analysis and risk assessment.
• Provided support for collections activities as needed, including making outbound calls to customers regarding overdue payments.
• Submitted delinquent accounts to collections department or outside resources.
• Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
• Monitored and updated customers' account information in the company database.
• Researched discrepancies between customer records and bank statements.
• Assessed customer credit files regularly to review receivables.
• Enhanced customer satisfaction by providing timely and informed credit decisions.
• Completed day-to-day duties accurately and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

COLLECTED COMMERCIAL ACCOUNTS , HEAVY CUSTOMER SERVICE , REVEIVIED CUSTOMER FILES FOR CREDIT LIMIT

Updates on a daily basis created month-end reports, statements, and pertinent correspondence via USPS mail and email, plus many other tasks that were part of the department and company.

• Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
• Arranged debt repayment or established schedules for repayment based on customer's financial situation.
• Analyzed customer accounts to determine appropriate collection action.
• Monitored overdue accounts using automated information systems.
• Reviewed aging reports regularly to identify delinquent accounts for follow-up actions.
• Answered customer questions regarding account discrepancies or problems.
• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
• Monitored debtor accounts for changes in status or payment arrangements.
• Provided excellent customer service when interacting with clients over the phone or in person.
• Responded promptly to customer inquiries about their accounts.
• Contacted customers with delinquent accounts to solicit payment.
• Generated letters, emails, and faxes to notify customers of overdue payments.
• Followed up with customers via phone, email or mail regarding past due accounts.
• Worked closely with internal departments to resolve any issues impacting timely payments.
• Performed other duties as assigned by management team.