Mary Y. Jefferson
Houston,Texas
Summary
To utilize my skills and become a valuable asset to your corporation to exercise my abilities to serve the public with decency, expediency and with accuracy.
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
25
25
years of professional experience
2002
2002
years of post-secondary education
Work History
Administrative Assistant, Accounts Payable, Accounts Payable
Stern Empire Dental Laboratory, Scheduling and Invoicing Team Lead
Houston, Texas
12.2006 - Current
- Posting payments by check sent in by dentists in the Magic Touch system
- Running credit card transactions through Card Connect
- Assist Doctors in receiving proper credit to their account due to billing errors
- Count and reconcile all petty cash monies and Imprest checks.
- Reconcile credit card receipts and code to proper GL code in Smart Data
- Assist managers in completing expense reports
- Print out monthly statements and mail them out to over 1,500 dentists and dental labs nationwide.
- Extensive filing of credits given and payments taken
- Receiving invoices from vendors and batching them with the appropriate codes for payment
- Oracle Applications purchasing agent; I am in charge of ordering high noble, noble, non precious alloy, implants, and attachment supplies for the company and keeping a well maintained inventory by posting requisitions of materials handed out and counting the inventory monthly for accuracy.
- In charge of ordering office supplies and keeping up with printer and copy machine maintenance.
- Design all Marketing flyers, invitations to Continuing Education Seminars being held at our company, company pens.
- Organized office supplies and maintained inventory for efficient operations.
- Assisted in preparing reports and presentations for management review.
- Handled incoming communications, directing inquiries to appropriate staff members.
- Maintained electronic filing systems to ensure easy access to documents.
- Supported team members with administrative tasks, enhancing workflow efficiency.
- Implemented office procedures that improved administrative processes and organization.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Facilitated communication between different departments within the organization.
- Developed and maintained filing systems for confidential documents and records.
- Conducted research on various topics as requested by management.
- Greeted visitors and provided general information about the company.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
Receiving Department, Receiving Clerk/Fixed Expeditor
Stern Empire Dental Laboratory
Houston, Texas
04.2005 - 12.2006
- Prebilling, invoicing, assisted in locating Doctor’s cases in and around lab.
- Receiving cases from Infection Control and entering data from Dr’s prescriptions using proper codes to schedule cases.
Volunteer Board Member/ Information Officer
Lindale Little League, Lindale Panther Youth Football League and Lindale Teamz Basketball League
Houston, Texas
05.2014 - 06.2019
- In charge of keeps all team moms (ranging from 8-30 persons depending on sport season) up to date and on the same page with team events and important information.
- Planning/ heading banquets and Awards Ceremonies.
- Dispersing raffle tickets and collecting monies from teams.
- Assistant Cheer Coach
- In charge of designing cheerleading logos for each season and ordering uniforms and making cheer bows for 25+ cheerleaders.
Site-Director and Customer/Member Representative
M. D. Anderson Community YMCA
Houston, Texas
10.2000 - 11.2005
- Supervisor of a YMCA offsite after-school program, making sure all curriculums were being followed, keeping all records of the State of Texas up-to-date, also receiving tuitions and keeping records.
- Accomplished the site-director position at the age of 19, recommended age 21. Site is an accredited Level 3 program through the YMCA of Greater Houston.
- Providing quality customer service to our present and future members by supplying information and giving tours of the facility.
Dispatcher/Call Operator
Yellow/Fiesta Cab Service
06.2000 - 10.2000
- Assisting callers in receiving our cab services and dispatching cabs around the Houston Metropolitan Area.
Education
Jefferson Davis Senior High School
Houston, TexasSkills
- Outstanding productivity both as a supervisor and a customer service representative
- Unique combination of expertise in customer service, data entry, book keeping, and providing a safe child care environment
- Dynamic leader and team builder, consistently motivating others toward success
- Bilingual (English and Spanish)
- Computer literate in Microsoft Excel, Word, Publisher, PowerPoint, Outlook, Access, Oracle Applications, Card Connect, ABS Systems, Jenmar DL Plus, MagicTouch, Smart Data and OnBase
- Ability of answering a 17 line telephone system and usage of a cash register, fax machine, scanner, and copy machine
- Payment processing
- Invoice reconciliation
- Expense management
- Office supply management
- Data entry accuracy
- Document organization
- Inventory control
- Microsoft Excel
- Team collaboration
- Attention to detail
- Workers' compensation knowledge
- Document retrieval
- Data retrieval systems
- Strong problem solver
- Coordination
- Billing and coding
- Computer skills
- Dental terminology
- Spreadsheet management
- Clerical support
- Dedicated team player
- Phone call answering
- Report generation
- Database management
- Purchase orders organization
- Problem-solving
- Microsoft outlook
- Documentation and control
- Expense reporting
- Bookkeeping
- Documentation and recordkeeping
- Cash deposit preparation
- Customer service
- AR/AP
References
References available upon request.
Personal:
I have a willingness to learn and can do any job with the proper training. I am a team player, yet I am fully capable of working alone. I can lead as well as follow. I am able to work with the public under normal or stressful situations. Most importantly I would love the opportunity to work for your corporation.
Timeline
Volunteer Board Member/ Information Officer
Lindale Little League, Lindale Panther Youth Football League and Lindale Teamz Basketball League
05.2014 - 06.2019
Administrative Assistant, Accounts Payable, Accounts Payable
Stern Empire Dental Laboratory, Scheduling and Invoicing Team Lead
12.2006 - Current
Receiving Department, Receiving Clerk/Fixed Expeditor
Stern Empire Dental Laboratory
04.2005 - 12.2006
Site-Director and Customer/Member Representative
M. D. Anderson Community YMCA
10.2000 - 11.2005
Dispatcher/Call Operator
Yellow/Fiesta Cab Service
06.2000 - 10.2000
Jefferson Davis Senior High School