Mary Jo McMorrow
Philadelphia,PA
Summary
Insightful Information Technology Manager with 15 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
26
26
years of professional experience
Work History
Technology Manager
Wells Fargo
06.2007 - 09.2023
- Implemented data backup and disaster recovery plans that protected critical business information from loss or corruption.
- Improved overall technology efficiency by implementing streamlined processes and system upgrades.
- Provided leadership and support for IT department.
- Reduced IT support tickets by proactively addressing common issues and providing user training.
Technology Analyst
Wells Fargo
01.1998 - 06.2007
- Assisted with deployment issues by clarifying user questions and identifying problems.
- Optimized system performance through regular maintenance and updates, resulting in increased efficiency.
- Provided technical and functional recommendations based on project requirements.
- Tested modified programs to correct adverse impacts on programs or systems operations.
Education
High School Diploma -
Archbishop Ryan
Philadelphia, PA06-1980
Skills
- End user support
- Team collaboration
- Technical innovation expertise
- IT asset management
Timeline
Technology Manager
Wells Fargo
06.2007 - 09.2023
Technology Analyst
Wells Fargo
01.1998 - 06.2007
High School Diploma -
Archbishop Ryan
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