Years of professional experience
Mary Jo Wriggelsworth
Holt,MI
Summary
Experienced manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skill. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
Work History
Director of Operations-The GM Company Store
Second Story Collection
09.2023 - 12.2023
- Asked to return to oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks in a temporary roll to help The GM Company store with 2 events for General Motors.
- Oversaw day-to-day production activities in accordance with business objectives for events and Retail Store. In quick turn around endured developments of new licensed products, purchasing and shipping was received and merchandised for event for Chevrolet.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity for ecommerce event for GMC Rewards customers.
GM Company Store General Manager/Buyer
Second Story Collection
11.2016 - 09.2021
- Worked directly with over 30 vendors for purchasing over $300,000 in 600 plus purchase orders for inventory of licensed GM products.
- Managed The GM Company Store ecommerce Shopify Site products, inventory control, marketing tools, and managed the company Facebook page.
- Developed accurate sales forecasts by analyzing sales feedback for senior leadership at General Motors Licensing with data analysis from stores POS software and ecommerce site.
- Lead Visual Merchandiser and buyer for store at World Headquarters for GM and also for Pop Up stores.
- Fostered a positive work environment for team store sales associates, stock, online customer service, order pickers, and shipping and receiving for team morale and productivity levels.
Assistant Manager
Coach Inc
10 2015 - 11.2016
- Achieved #1 Sales Manager 2016 fiscal year out of 8 with highest sales during hours of supervision of store team by focus on customer rapport.
- Managed multiple priorities in fast-paced $10 million annual store sales environment that averaged 500 customers per day.
- Reviewed sales and merchandising reports with weekly management team meetings to achieve sales goals.
- Coordinated daily touch base meetings for store associates to communicate sales and customer service goals. One on one weekly, quarterly and annual sales associates reviews.
- Implemented all Visual Merchandising floorsets as Manager DOR.
Store Manager
The Limited Inc
04.1995 - 01.2005
- Promoted 6 times in 10 years to higher positions within Detroit market for delivering stellar sales,visual merchandising and customer service results.
- Interviewed over 200 applicants, hired, trained, and developed staff.
- District Manager appointed Holiday Hire Sales Trainer for entire district.
- Ranked Top in 10 out of 500+ stores in new credit card accounts training video.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Quarterly and yearly sales meetings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Retained and Developed part timers to full timers, Assistant Managers to Store Managers.
Education
Associate of Arts - Liberal Arts
Washtenaw Community College
Ann Arbor, MI01-2014
Skills
- Customer service and sales
- Excellent communication skills
- Client relationship management
- Data analysis
- Scheduling/payroll
- Strategic planning
- Teamwork and collaboration
- Staff training and development
- Shopify Store Manager
- Visual Merchandiser
Timeline
Director of Operations-The GM Company Store
Second Story Collection
09.2023 - 12.2023
GM Company Store General Manager/Buyer
Second Story Collection
11.2016 - 09.2021
Store Manager
The Limited Inc
04.1995 - 01.2005
Assistant Manager
Coach Inc
10 2015 - 11.2016
Associate of Arts - Liberal Arts
Washtenaw Community College
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