Microsoft Office
MaryJo K. Dencklau
Claim Handler / General Office
Fort Dodge,Iowa
Summary
Reliable candidate successful in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 20+ years of experience and willingness to take on any challenge.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Claim Processing Specialist
Decker Truck Line, Inc.
Fort Dodge, Iowa
01.2015 - Current
- Operating computer system, entering, updating and retrieving information
- Answering telephone, determine nature of call and directing call to appropriate person
- Generating reports and Maintaining detailed records
- Type, format, proofread and edit correspondence and other documents.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Utilized appropriate cost containment techniques to reduce overall claim costs.
- Conducted full claim investigations and reported updates and legal actions.
- Followed up with customers on unresolved issues.
- Posted payments to accounts and maintained records.
- Generated, posted and attached information to claim files.
- Processed and recorded new policies and claims.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Made contact with insurance carriers to discuss policies and individual claims.
- General Office Duties.
Residential Technician Stars Program
Community & Family Resources
Fort Dodge, Iowa
06.2011 - 12.2014
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Operating computer system, entering and retrieving information
- Mediate interpersonal problems between residents
- Make regular rounds to ensure that residents and areas are safe and secure
- Facilitate educational groups
- Chaperone outings and social functions
- Perform housekeeping duties such as meal preparation for residents
- Provide transportation or escort for expeditions such as shopping trips or visits to doctors or dentists
- Provide emergency first aid and summon medical assistance when necessary.
Sports Bar Manager
Billiards & Spirits
Fort Dodge, Iowa
04.2002 - 10.2013
- Check identification of customers to verify age requirements for purchase of alcohol
- Take beverage orders from serving staff or directly from patrons
- Mix ingredients, such as liquor, soda, water, and juice, to prepare cocktails and other drinks
- Clean glasses, utensils, bars, work areas, tables and bar equipment
- Order or requisition liquors and supplies
- Plan, organize, and control the operations of a cocktail lounge or bar
- Supervise the work of bar staff and other bartenders
- Balance cash receipts Manage staff, preparing work schedules, and assigning specific duties.
Education
Bachelor of Arts (Summa - Criminal Justice, Human Services/Psychology
08.2011 - 12.2013
Cum Laude
Associate of Arts Degree - Human Services
09.2009 - 05.2011
Non Credit Courses in Microsoft Excel and Word – - undefined
Skills
Data Entry
Proficient in Microsoft programs
Documentation abilities
Documentation review
Claims
Clerical Support
Excellent administrative abilities
Accomplishments
- Documented and resolved a multitude of subrogation claims which led to the collection of over 1 million dollars for the 2021 year.
Software
McLeod (Transportation Softwear)
Timeline
Claim Processing Specialist - Decker Truck Line, Inc.
01.2015 - Current
Buena Vista University - Bachelor of Arts (Summa, Criminal Justice, Human Services/Psychology
08.2011 - 12.2013
Residential Technician Stars Program - Community & Family Resources
06.2011 - 12.2014
Iowa Central Community College - Associate of Arts Degree, Human Services
09.2009 - 05.2011
Sports Bar Manager - Billiards & Spirits
04.2002 - 10.2013
Iowa Central Community College - Non Credit
Courses in Microsoft Excel and Word –,