MARY JOY MOSQUEDA
Fremont,CA
Summary
Banking professional with strong background in financial transactions, customer service, and sales. Known for fostering team collaboration and delivering results in dynamic banking environments. Reliable and adaptable, with expertise in cash handling, account management, and customer relations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Teller
Wells Fargo
09.2023 - Current
- Customer Service: Greet customer’s answer questions and listen to their concern.
- Cash Handling: Accept cash, check & other forms of payment and count cash at the beginning and end of the shift.
- Cash Drawer Management: Maintain an accurate and balanced cash drawer, and removed mutilated currency.
- Product Sales: Cross sell bank products and services to customers.
- Foreign Currency: Exchange Dollars for currency.
- Special Funds: Prepare funds like Cashier Check, Money Order, Travelers Check.
Cashier
Panda Express
11.2022 - 01.2024
- Customize guests’ orders and process transactions in a fast paced environment
- Maintain high customer satisfaction levels by going the extra mile to personalize service
- Keep informed about special prices, seasonal offerings and promotions to encourage customers to participate in offers
- Address customer concerns in a timely manner using problem solving skills
- Efficiently handle large numbers of cash transactions while maintaining a balanced cash drawer
- Processed sales payments, refunds and exchanges and issued store credit through online portal
- Documented detailed notes in CRM system to track customer interactions
- Built strong knowledge of product line to assist customers in selecting products
Customer Service Representative
IBEX Company/ AT&T
08.2018 - 08.2020
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved customer inquiries, complaints and issues providing insightful solutions
Teller/Customer Service Receptionist
Globe Telecom Inc.
05.2015 - 06.2018
- Greeted all customers in a warm, sincere and helpful manner
- Received and processed payments for products and services
- Addressed customer concerns and complaints and resolved issues promptly
- Offered products and services to meet customers' needs and goals
- Received feedback and resolved complaints while demonstrating exceptional customer service
Education
Bachelor of Science - Business Administration Major in Marketing Management
Skills
- Exceptional customer service
- Strong work ethic
- Cash handling expertise
- Client relationship management
- Goal oriented
Certification
- Graduate, BankWork$ Program
- May 2023 – July 2023
- 8-week training program for a career in the financial services industry.
- Trained on banking products/services, regulations and customer service.
- Practiced problem-solving techniques by using active listening, empathy, and offering personalized solutions.
- Enhanced customer interaction and relationship building skills through role-play.
LANGUAGES
English
Tagalog
Timeline
Teller
Wells Fargo
09.2023 - Current
Cashier
Panda Express
11.2022 - 01.2024
Customer Service Representative
IBEX Company/ AT&T
08.2018 - 08.2020
Teller/Customer Service Receptionist
Globe Telecom Inc.
05.2015 - 06.2018