Mary K Cullan
Chicago,IL
Summary
Results-driven customer service agent with expertise in health insurance options and coverage analysis. Demonstrated capabilities in active listening and effective persuasion. Committed to enhancing client experiences through tailored education and support.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Resolve Agent- Customer Service
Go Health
Chicago, Illinois
09.2023 - 07.2025
- Educated clients on health plan updates and enrollment procedures.
- Assisted clients in navigating health insurance options and benefits.
- Participated in training sessions to enhance product knowledge and skills.
- Collaborated with team members to streamline communication processes.
Licensed Insurance Agent
Go Health
Chicago, Illinois
08.2017 - 09.2023
- Provided expert guidance on policy options and coverage details.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Provided guidance and support to less experienced agents during onboarding process.
Education
Bachelor of Arts - Journalism/Advertising
University of Nebraska, Lincoln
Lincoln, Nebraska, NESkills
- Client education
- Health insurance navigation
- Coverage analysis
- Needs assessment
- Customer relationship management
- Active listening
- Effective persuasion
- Critical thinking
- Special events organization
- Problem-solving
- Team collaboration
- Relationship building
- Communication streamlining
- Persuasive speaking
Certification
IL Health Insurance License
Affiliations
Hi Kitty Kitty Cat Shelter and Sanctuary in Chicago, IL August 2024- Present- Volunteer- Assist with preparing meals and medication, adoptions and fundraising
Timeline
Resolve Agent- Customer Service
Go Health
09.2023 - 07.2025
Licensed Insurance Agent
Go Health
08.2017 - 09.2023
Bachelor of Arts - Journalism/Advertising
University of Nebraska, Lincoln