Summary
Overview
Work History
Education
Skills
Timeline
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MaryKate Fiumefreddo

Saint Augustine

Summary

Dynamic and detail-oriented marketing student with hands-on experience in customer service, recognized for strong communication and organizational skills. Proven ability to excel in problem-solving and team collaboration, consistently demonstrating a robust work ethic and a passion for achieving results. Eager to leverage skills in a fast-paced environment while contributing to a forward-thinking team. Known for reliability, adaptability, and quick learning, ready to make a meaningful impact.

Overview

3
3
years of professional experience

Work History

Tennis Pro Shop Attendant

Sawgrass Country Club
08.2024 - 04.2025
  • Delivered outstanding customer service in the pro shop, creating positive and memorable experiences for every guest.
  • Assisted customers with questions about products, pricing, promotions, and services by sharing in-depth knowledge of the shop’s merchandise.
  • Worked closely with the tennis shop management team to brainstorm and implement creative marketing strategies for sales promotions.
  • Partnered with the tennis shop staff to plan and coordinate special events at the pro shop, including tournaments and fundraisers.

School Counselor

Village Extended Day Services
08.2023 - 05.2024
  • Developed and implemented age-appropriate activities to promote educational and social development.
  • Ensured a safe and enriching environment for children.
  • Maintained accurate records of attendance, incidents, and program evaluations.
  • Collaborated with teachers and parents to identify students strengths, weaknesses, and areas for improvement.
  • Maintained accurate records of counseling sessions using confidential student information systems.
  • Implemented strategies to address bullying prevention by conducting workshops on empathy building and assertiveness training.
  • Facilitated conflict resolution sessions between students to promote a positive school climate.
  • Conducted assessments and evaluations to determine students aptitudes, interests, abilities, and emotional well-being.

Key Holder/Sales Associate

Le Macaron French Pastries
03.2022 - 02.2023
  • Took charge of store operations when the manager was unavailable, ensuring everything ran smoothly and efficiently.
  • Trained and mentored new sales associates, helping them understand company policies, procedures, and product details to provide a great customer experience.
  • Built strong connections with repeat customers by implementing personalized strategies, leading to higher loyalty and retention rates.
  • Helped with receiving shipments, unpacking products, stocking shelves, and keeping the store clean and organized.
  • Shared creative ideas for improving store layout, enhancing displays, and boosting promotions to elevate the overall shopping experience.

Education

Bachelor’s - Business Marketing

Florida Atlantic University
01.2027

UX Design

Arizona State University
03.2025

Business Marketing

St. Johns River State College
Saint Augustine, FL
05.2023

Marketing

Central Piedmont Community College
Charlotte, NC
01.2021

Skills

  • Sales transaction management
  • Phone etiquette
  • Retail sales expertise
  • Customer service
  • Prioritization and scheduling
  • Sales proficiency
  • Cash management
  • Effective communication
  • Point of sale operation
  • Team communication
  • Client relationship building
  • Teamwork and collaboration

Timeline

Tennis Pro Shop Attendant

Sawgrass Country Club
08.2024 - 04.2025

School Counselor

Village Extended Day Services
08.2023 - 05.2024

Key Holder/Sales Associate

Le Macaron French Pastries
03.2022 - 02.2023

UX Design

Arizona State University

Business Marketing

St. Johns River State College

Marketing

Central Piedmont Community College

Bachelor’s - Business Marketing

Florida Atlantic University

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