MaryKate Munroe

•Led a team of 7 associates, creating a positive and collaborative work environment through team-building activities and open communication.

•Fostered a safe and secure environment for all employees, ensuring adherence to safety protocols and addressing any concerns promptly.

•Built weekly schedules to ensure optimal staffing and coverage, balancing team needs with store demands.

•Acted as the go-to person for all call-outs, ensuring store operations ran smoothly and without interruption.

•Worked closely with associates to provide support, guidance, and coaching, fostering their professional development.

•Regularly surpassed sales goals, achieving daily, monthly, and quarterly targets for all four quarters, including an average transaction value increase of 9% and units per sale growth.

•Promoted store credit card sales, successfully enrolling an average of 24 new accounts per month, significantly contributing to overall revenue.

•Analyzed sales data and joined weekly business calls to share results and insights, holding myself and the team accountable for performance and improvement.

•Created and maintained strong relationships with other store managers within the district, collaborating on best practices and sharing strategies to enhance overall store performance.

•Managed inventory by receiving shipments, processing them efficiently, and stocking the sales floor, while keeping meticulous track of stock levels to minimize shortages and excess.

•Took on extra projects and was fully relied upon to address any staff issues or inconveniences, ensuring a cohesive team environment.

•Developed fun and effective training programs to enhance team product knowledge and customer service skills.

•Demonstrated extreme flexibility in adapting to changing store needs and priorities, ensuring consistent operational success.

•Built strong relationships with customers, resulting in a 3% increase in repeat business.

• Managed inventory control, cash control, and store opening and closing procedures.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Supervised guests at front counter, answering questions regarding products.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• In charge of hiring, training and mentoring new staff members.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
• Trained and guided team members to maintain high productivity and performance metrics.

• Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
• Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
• Processed payments, entering sales in register for prompt customer service.
• Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
• Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
• Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
• Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
• Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
• Maintained counter and display areas for cleanliness and organization.
• Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
• Followed up with customers to increase satisfaction with purchases and services.
• Resolved customer complaints with empathy and efficiency, preserving brand reputation.
• Managed efficient cash register operations.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Built customer loyalty and retention by delivering excellent shopping experiences.