Mary Katherine Hill

• Supervised team of [Number] employees and provided training focused on maximizing overall performance.
• Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
• Created a positive work environment through open communication channels and fostering teamwork among staff members.
• Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
• Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
• Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
• Directed dispatching, routing, and tracking of [Number] fleet vehicles.
• Recruited highly qualified candidates, conducting interviews and providing onboarding support for new hires in the dispatch department.
• Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
• Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards, and weather conditions.
• Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
• Managed [Number] dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
• Implemented new dispatch software, increasing overall efficiency and accuracy in the department''s operations.
• Answered phone calls and responded to customer emails.

• Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
• Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
• Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
• Located and marked pipe positions, hole passages and duct connections in walls and floors.

I took this time and opportunity to start and raise a family. When my daughter started kindergarten the employment and jobs I worked until 2019, gave me the opportunity to still be hands on if needed.